Lead Technical Support Engineer (Global Security)
Ville : Toronto
Catégorie : Technology | Analytics | Research
Industrie : Financial/Banking
Employeur : RBC
Job Description
What is the opportunity?
The SIAI Digital Development team is constantly undertaking complex development initiatives within Global Cyber Security. Our Digital Development team designs, architects, and builds bespoke solutions to support forward-thinking and industry leading initiatives from Cyber & Digital Threat Hunting, Cyber Analytics, Adversary Emulation, Data Loss Prevention teams.
We are seeking a Lead Technical Support Engineer to take ownership of critical production services. In this role, you will ensure the reliability, security, and performance of over 20+ production services, driving modernization, migration, and disaster recovery initiatives. You will be a key contributor in maintaining system health, resolving complex technical issues, and upholding security standards across our infrastructure.
What will you do?
Provide support for production services, troubleshooting and resolving technical issues to minimize downtime.
Lead security vulnerability remediation (SAST/DAST) efforts and other compliance initiatives, ensuring compliance with security best practices and policies.
Execute critical modernization and migration projects to enhance system efficiency, scalability, and resilience.
Develop, test, and maintain Disaster Recovery plans, ensuring business continuity in critical scenarios.
Monitor system health, performance, and security metrics, proactively identifying areas for optimization.
Mentor junior team members, fostering a culture of knowledge sharing and technical growth.
What do you need to succeed?
Must-have:
7+ years of experience in technical support, software engineering, or a related field.
Proven expertise in L2 support, troubleshooting, and resolving complex technical issues.
Strong experience with SAST & DAST vulnerability remediation and implementing secure coding practices.
Hands-on experience with modernization, migration, and Disaster Recovery initiatives.
Proficiency in cloud platforms (preferred OpenShift, good with Azure or AWS) and containerization tools (Docker, Kubernetes).
Basic knowledge and understanding of Python Programming
Knowledge of database systems (SQL, NoSQL) and RESTful API development.
Excellent communication and documentation skills, with a focus on clarity and precision.
Nice-to-have:
Experience with CI/CD pipelines and DevOps tools (Jenkins, Git, GitHub Actions).
Strong experience with SAST & DAST vulnerability remediation and implementing secure coding practices.
Familiarity with monitoring and logging tools (ELK, Dynatrace, Grafana).
Experience with or knowledge of authentication & authorization frameworks (Entra ID/Azure AD).
Understanding of event-driven architecture and Gen AI tools
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Opportunity to develop industry-leading solutions that target cyber security concerns within a mature organization
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
#LI-POST
#TechPJ
Job Skills
Active Learning, Agile Methodology, Application Integrations, Detail-Oriented, Emerging Technologies, Enterprise Application Delivery, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.