Ville : Toronto

Catégorie : Yearly Direct Hire

Industrie : Recruitment/Staffing

Employeur : The Adecco Group

• Prepare clear and accurate cost estimates for fertility treatments and review financial obligations with patients in a compassionate and approachable manner.
• Partner closely with physicians, nurses, and administrative teams to remain informed about patient treatment plans and scheduling.
• Respond to patient questions related to costs, insurance, payment plans, and clinic policies through in?person discussions, phone calls, and email communication.
• Guide patients through available financial aid options such as insurance coverage, grants, or third?party financing programs when applicable.
• Maintain up-to-date and compliant patient financial records, ensuring all information is handled with professionalism and confidentiality.

• Review medical records to confirm the correct billing of procedures, medications, and services.
• Track patient accounts, monitor outstanding balances, and follow up on payments in a timely, respectful manner.
• Investigate and resolve issues such as payment discrepancies, underpayments, or credit balances.
• Generate financial summaries and reports as requested by leadership or to meet regulatory requirements.
• Support continuous improvement initiatives and help maintain compliance with clinic finance protocols and industry standards.

• 1–3+ years of experience in a healthcare, medical office, or fertility clinic environment.
• Post-secondary education in medical office administration, business, healthcare administration, or a related field preferred.
• Previous experience in a patient-facing financial role is a strong asset.
• Outstanding communication and interpersonal skills, with the ability to explain complex financial details clearly and empathetically.
• Excellent organizational skills, accuracy, and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience working with EMR systems; familiarity with eIVF is highly preferred.
• Understanding of OHIP billing procedures and medical financial workflows is an advantage.
• Ability to manage multiple priorities in a fast-paced environment, often involving sensitive or emotional situations.
• Demonstrated professionalism and discretion when working with confidential medical and financial information.
• A collaborative mindset and the ability to work effectively across clinical and administrative teams.
• Strong problem?solving abilities and good judgment.