The Service Technician is responsible for visiting customer premises to install and service our alarm products in a professional manner, providing a positive customer experience every time. The selected candidate will be customer focused, responsible and results orientated.

Duties and Responsibilities:

Service Technicians are responsible for:

• Install or repair security systems, alarm devices or related equipment, following AAA standards
• Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms
• Prepare documents, such as customer information record or Master monitoring agreement
• Provide customers with costs for equipment installation
• Identify expired life safety devices whale on site and informing customer of requirement to replace
• Completing work orders for all calls attended and submitting them with time sheets on a weekly basis
• Tracking vehicle inventory to ensure equipped to complete the upgrade/service ticket, parts used are recorded properly and equipment requiring repairs is returned to shipping on a timely basis
• Maintain secure work environment by following safe practices: keep security information confidential
• Take part in 24hr on-call service rotation
• Adhering and promoting AAA’s health and safety requirements
• Other duties as assigned

Qualifications:

• Demonstrated high level of customer service
• Must be a graduate of a technical school or college, or have experience in the field
• Demonstrated ability to troubleshoot and repair alarm systems
• Must possess a valid Manitoba Driver’s License and be willing to travel for work
• Must be able to manage a physically demanding workload involving lifting and carrying, climbing, working aloft and in confined areas and working outdoors in all weather conditions
• Class “M”, Class “C”, and lift certificate considered an asset