Ville : Toronto

Catégorie : Yearly Direct Hire

Industrie : Recruitment/Staffing

Employeur : The Adecco Group

Adecco is currently hiring a full-time Customer Success Manager to join our client’s fast‑growing fintech organization. This role is ideal for someone who excels in customer relationship management, thrives in a fast‑paced environment, and is passionate about building scalable processes that enhance customer experience. You will play a key role in delivering high‑quality support, driving operational excellence, and championing an AI‑first approach to customer success.

• Pay Rate: $80,000 - $100,000/year (based on experience)

• Location: Toronto, ON

• Schedule: IN OFFICE 5 DAYS/WEEK

• Job type: Permanent | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Customer Support: Provide timely and high‑quality responses to customer inquiries submitted through email and customer experience platforms such as Intercom.

• Issue Resolution & Escalations: Manage complex customer challenges and escalations using a solutions‑oriented approach, collaborating across teams to deliver fast and effective resolutions.

• Operational Excellence: Develop, refine, and enhance processes that support the scalability of the Customer Success function; create playbooks, documentation, and internal resources to ensure consistent service delivery.

• Data & Insights: Monitor, track, and analyze key customer success metrics, including retention, satisfaction, and engagement.

• AI‑Driven Improvements: Identify opportunities to apply AI, automation, and data‑driven tools to accelerate issue resolution, reduce operational friction, and enhance the customer experience at scale.

• Strategic Initiatives: Lead initiatives aimed at elevating the customer experience, increasing operational efficiency, and driving product adoption.

Qualifications:

• 3+ years of experience in Customer Success, Account Management, or Customer Operations with a track record of strong client relationship management.

• Experience working in fintech, payments, or a high‑growth tech startup is a strong asset.

• Exceptional problem‑solving skills with the ability to navigate complex challenges and think strategically.

• Excellent verbal and written communication skills, with a customer‑centric approach.

• Tech‑savvy, with proficiency in Notion, Slack, Google Suite, and CX tools such as Intercom.

• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.

• Ability to work on‑site 5 days per week in downtown Toronto office.

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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