Ville : Hamilton

Catégorie : Other

Industrie : Education

Employeur : McMaster University

UNIT DESCRIPTION:

DeGroote’s Student Services team supports undergraduate, MBA, specialized graduate, and PhD programs through an integrated model that prioritizes collaboration, consistency, and high-quality service. Within this structure, the MBA Academic Program Office plays a key role in delivering academic operations and faculty support that enable effective program delivery. The Administrative Assistant (Academic) is a central role within the MBA Academic team, supporting the coordination of academic processes, faculty operations, and course readiness. The position contributes to the successful delivery of the MBA program by ensuring that key academic activities are executed in a timely, accurate, and consistent manner, in alignment with university policies and timelines. This role supports faculty through onboarding, course preparation, and ongoing operational coordination, including support for course setup and delivery within the learning management system. It also works closely with internal and central university partners to facilitate processes related to academic scheduling, assessments, and accessibility accommodations. As a primary point of contact for faculty and academic operations, the Administrative Assistant helps maintain effective communication, supports a positive faculty experience, and contributes to a well-coordinated and responsive academic environment. Operating within a lean and collaborative team structure, this role plays an important part in maintaining continuity, supporting evolving program needs, and enhancing the overall student and faculty experience. This position is based at the Ron Joyce Centre in Burlington, ON.

Job Summary: 

Responsible for providing administrative support for an academic program or department. Plans and coordinates a variety of academic program or department events and activities and is also accountable for monitoring the graduate program budget and

forecasting financial gains and shortfalls. Performs the duties of the position in accordance with established policies, procedures, and calendar of events. Responsible for ensuring adherence to quality standards and procedures for short-term staff.

Purpose and Key Functions:

• Identify and analyze problems with the program and prepare recommendations for review and approval.
• Investigate questions and resolve problems concerning program, curricula, and admissions.
• Inform faculty of student eligibility for funding opportunities and discuss funding scenarios and scholarship options on a case by case basis.
• Advocate on behalf of students who require accommodations or non-standard arrangements with regards to funding and program requirements.
• Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
• Identify external funding opportunities and identify candidates in the program who meet the criteria for these competitions.
• Plan and coordinate a variety of events and activities such as seminars, workshops, and conferences.
• Create financial projections and make adjustments to the program budget throughout the fiscal year.
• Deliver a variety of academic program or department presentations.
• Review and process applications for internal and external scholarship competitions and program admission.
• Compile and distribute application and admission files for review by the Admissions Committee.
• Assess and summarize the qualifications of eligible applicants and ensure that all applications are complete.
• Provide updates to applicants about the status of their application.
• Coordinate and organize regularly recurring events such as registration, timetabling, room bookings, examinations, committee meetings, and course material requests.
• Monitor and review program registrations and liaise with other departments to process changes to student records and registration.
• Compile course information and update course calendar information.
• Apply standard mathematical skills such as calculations, formulas, and equations to perform routine calculations.
• Greet visitors, answer or redirect general inquiries in person, by telephone and via email and respond independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
• Provide program and admissions information to potential applicants, students and faculty.
• Act as a liaison between students and the various individuals and offices within and external to the department.
• Inform faculty of established procedures for exam preparation and grade submissions. Ensure that proper procedures are followed and deadlines are adhered to.
• Ensure that there are no conflicts with student timetables and work with the appropriate office to resolve course conflicts.
• Monitor student course registration and provide electronic permissions to allow students to enroll in limited enrolment courses.
• Monitor budgets and reconcile accounts. Complete financial forms such as travel expense reports, electronic cheque requisitions, purchase orders and journal entries.
• Gather and compile the paperwork required to facilitate hiring and payment processes.
• Input financial and employee information required to process pay.
• Write a variety of documents such as correspondence, reports, and meeting minutes.
• Format, word process, edit, and proofread a variety of documents and materials.
• Gather and compile data and documentation for a variety of reports, memos, and program activities.
• Gather, assemble, and distribute documentation required for registration, course material, grade appeals, reinstatements, course overload and prerequisite permissions, and transfer credits.
• Collect, verify, and input data into a variety of spreadsheets and databases.
• Update and maintain information and content on websites and social networks.
• Coordinate the calendar of supervisor and resolve scheduling conflicts.
• Schedule and coordinate meetings including room bookings, agendas, catering and travel arrangements.
• Monitor and order office supplies.
• Source and obtain pricing information for office supplies and equipment.
• Set up and maintain filing systems, both electronic and hard copy.
• Classify, sort, and file correspondence, records, and other documents.
• Update and maintain confidential files and records. Handle sensitive material in accordance with established policies.
• Assemble, copy, collate, and disseminate a variety of documents and materials.
• Open and distribute incoming mail and faxes.
• Prepare outgoing mail, faxes, and courier shipments.
• Maintain the confidentiality of student files and documents.

Supervision: 

• Ensure adherence to quality standards and procedures for short-term staff.

Assets: 

• Experience with academic and administrative systems (e.g., learning management systems, student information systems)
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Knowledge of academic processes, policies, and timelines within a post-secondary setting
• Experience supporting course coordination, scheduling, and assessment-related activities
• Ability to manage high-volume communications and respond to inquiries with accuracy and professionalism
• Strong attention to detail and ability to maintain accuracy in time-sensitive, policy-driven processes
• Effective communication and interpersonal skills, with the ability to support faculty and collaborate across teams
• Demonstrated problem-solving skills and sound judgment in handling complex or sensitive situations
• Ability to adapt to evolving priorities and contribute to continuous improvement initiatives