Responsible for the centralized AR function

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  Provides leadership and oversight of the non-student Accounts Receivable (AR) function, including direction of the AR team 

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  Ensures the effective and compliant delivery of invoicing, cash application, and AR reconciliation processes, with a focus on accuracy, timeliness, and strong internal controls 

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  Oversees the integrity of AR financial data and ensures alignment with institutional accounting standards and policies 

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  Leads the planning and execution of external reporting requirements, including tax reporting, ensuring compliance with regulatory obligations 

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  Champions continuous improvement and transformation initiatives to modernize AR operations, reduce manual processes, and enhance service delivery 

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  Establishes and governs standardized processes, controls, and documentation to drive consistency, transparency, and a strong end-user experience 

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  Partners with internal stakeholders to align AR services with evolving business needs and broader Financial Affairs priorities

Responsible for accurate assessment and collection of student fees

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  Leading the ongoing enhancement of the financial aspects of student registration including development of flexible and convenient payment plans and methods in collaboration with internal partners

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  Stewarding and advancing student financial account records including tuition, residence, meal plans, bookstore charges and miscellaneous fees and fines

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  Managing the annual university-wide miscellaneous fees review process

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  Ensuring that tuition fees are assessed according to University and Ministry regulations and overseeing accurate and timely issuance of government tax forms.

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  Overseeing the team supporting complex student accounts issues, including graduate award payments, foreign student payments and refunds

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  Managing relationships with collection agencies including negotiation, contracts, reporting, and problem solving.

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  Working with internal partners on flagging outstanding student accounts to withhold diplomas, transcripts, and further registrations.

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  Collaborating with internal partners, in particular the Office of the Registrar, on supporting students and alumni to resolve their outstanding debts.

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  Managing bad debt analysis, provision, and reporting.

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  Working closely with IRA and Budgeting to ensure accurate recording and reporting of tuition and other fees.

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  Identifying and leading opportunities to improve transparency, communication, and consistency in student financial processes.

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  Developing a student-centered service environment which supports students in meeting their financial obligations.

Responsible for accurate and timely recording and depositing of all University funds.

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  Ensuring effective, secure and efficient cash procedures accounting for electronic funds transfer, cash, cheques, online credit cards, point of sale and bank credit memos.

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  Ensuring accurate and compliant reconciliation and processing of all e-commerce deposits and procedures

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  Overseeing department petty cash replenishment

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  Developing and communicating AR policies and procedures to customers and internal users, including dates, deadlines and procedural changes

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  Coordinating with colleagues on bank reconciliation, CIBC deposit procedures and the Brinks contract.

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  Reporting AR data for the Council of Ontario Financial Officers (COFO).

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  Supporting Financial Affairs’ goals to improve clarity, documentation, and communication of financial processes across the institution.

Recommend, implement, and advise on policies and procedures.

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  Recommending policies and procedures to ensure proper controls are in place for cash control, PCI compliance and bank reconciliation. 

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  Advising on tuition and miscellaneous fee policies as a member of the USFC, and supporting administration of approved fees. 

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  Advising societies and departments on referendums and feasibility of new fees.

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  Researching, identifying and implementing opportunities for new processes, payment methods and procedures that enhance efficiency and customer service in collaboration with internal partners.

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  Participating in consultation and prioritization processes to ensure alignment with institutional needs.

Functional ownership of university billing and AR systems.

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  Functional owner of the following systems:

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    Student Financials (Mosaic - Campus Solutions) including Tuition and Fees, Charges and payments, Cashiering, Refunds and Banking functions.

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    Billing and Accounts Receivable (Mosaic – Finance- MacBill) including billing, payments, cashiering, receivables, and customer maintenance functions for financial transactions

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  Advocating for systems improvements and participating in evaluations, testing and implementation of new technologies

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  Working closely with University Technology Services to support the Financial Affairs systems roadmap, including modernization, automation, and integration initiatives

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  Leading improved communication and transparency regarding system changes, priorities, and impacts

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  Contributing to the development of clearer long-term direction for financial systems

Provide leadership and staff development.

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  Providing leadership to the team, ensuring clarity of expectations, priorities, and service standards.

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  Coaching and mentoring staff to support skill development, professional growth, and confidence in decision‑making.

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  Facilitating training, cross‑training, and knowledge‑sharing to build depth, resilience, and consistency across functions.

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  Supporting staff through change by communicating direction, offering guidance, and reinforcing best practices.

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  Encouraging a collaborative, inclusive, and service‑oriented team culture aligned with departmental and institutional goals. 

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  Identifying development needs and recommending opportunities for learning, upskilling, and innovation. 

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  Providing constructive feedback to support performance, engagement, and accountability.