Ville : Surrey

Catégorie : PERMANENT FULLTIME

Industrie : Insurance

Employeur : Westland Insurance Group

We're searching for an Experience Analyst. Are you searching for new possibilities?

Westland Insurance Group Ltd. is growing and has a new opportunity for an Experience Analyst. Do you have a passion for improving employee and broker experiences through data, insights, and innovation? If so, you will love working for Westland! We are looking for a forward-thinking individual who thrives on uncovering opportunities, solving problems, and driving meaningful change across the business.

Expected Compensation: The expected hiring range for this role is $71,200 - $89,000 based on a 35-hour work week. Actual salary offered will depend on the successful candidate's qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As an Experience Analyst, you will play a key role in improving the experience for employees and brokers across all areas of the business. You'll leverage feedback, data, and collaboration to identify trends, solve challenges, and deliver impactful solutions that enhance satisfaction and drive innovation.

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days as part of Amplifying Communities

Why we'll love You:

• Strong analytical mindset with the ability to turn data into actionable insights
• A natural problem-solver who enjoys identifying root causes and improving processes
• Excellent communicator who can engage with stakeholders at all levels, including senior leadership
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Comfortable working both independently and collaboratively in a fast-paced environment
• Experience with Acturis BMS and CRM systems, with a strong interest in leveraging technology
• Background in business enablement, analytics, or experience-focused roles

Once here, you'll:

• Gather and analyze feedback from employees and brokers to identify trends, needs, and opportunities for improvement
• Facilitate workshops, usability testing, and stakeholder discussions to gather insights
• Conduct root cause analysis to understand workflows, challenges, and pain points
• Develop and recommend solutions to improve processes, systems, and overall experience
• Collaborate with teams across Marketing, Sales, IT, and Insurance lines to implement initiatives
• Lead and support project execution, including planning, coordination, training, and follow-up
• Monitor satisfaction metrics and measure the success of implemented solutions
• Stay connected with data, analytics, and emerging technologies including AI and machine learning
• Champion innovation and support the adoption of new technologies and ways of working

Want to get to know each other better? Send your resume our way.