Customer Excellence Manager – Mississsauga, ON (16-Month Contract)
Ville : Toronto
Catégorie : Other
Industrie : Healthcare
Employeur : GSK
Site Name: Mississauga Milverton Drive
Posted Date: Mar 30 2026
Posted Date: Mar 30 2026
Are you passionate about building high-performing commercial teams through impactful training, coaching, and data-driven capability development?
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
Job Purpose
GSK is looking to hire a Customer Excellence Manager to join our Customer Excellence Team. This is a hybrid role requiring in-office presence 2–3 days per week, and reports directly to the Capability and Development Manager. The ideal candidate will reside in or near Mississauga, Ontario.
As a Customer Excellence Manager, you will be responsible for designing and delivering innovative learning solutions that strengthen the capabilities of our commercial teams. You will lead training and organizational development initiatives, conduct needs assessments, and implement coaching programs that elevate sales performance. Your ability to leverage data insights, collaborate with cross-functional stakeholders, and deliver engaging training experiences will be critical to success. You will work closely with Sales, Marketing, and other internal partners to build a culture of continuous learning and drive excellence in customer engagement across Canada.
*** INTERNAL CANDIDATES: Please submit your application by Friday, April 10th, 2026. ***
Details (Your Responsibilities)
This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:
Build and execute comprehensive, forward-looking training and organizational development strategies aimed at unlocking high performance across the sales organization
Identify field force training and development needs through robust gap analysis leveraging data analytics, in-field observations, and structured feedback
Design, develop, and implement innovative training interventions to strengthen disease and product knowledge, as well as elevate selling and omnichannel engagement capabilities
Develop and deploy structured coaching programs for first- and second-line sales leaders to enhance their ability to lead, manage, and inspire high-performing teams
Evaluate the effectiveness of training initiatives through rigorous impact assessments, including in-field evaluations of product knowledge, selling skills, and coaching quality
Establish streamlined mechanisms to capture, analyze, and report field insights, including selling practices, coaching effectiveness, and competitor activities
Collaborate with regional and global teams to align and implement capability-building programs across markets
Drive excellence in both selling outcomes and coaching effectiveness by embedding best practices and performance standards
Lead onboarding and capability development programs for new hires, as well as training for new product launches and introductions
Leverage data-driven insights, KPIs (both lead and lag), and advanced learning technologies (including AI) to enhance commercial execution, enable on-demand learning, and foster a culture of continuous, employee-owned development
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
Bachelor’s and/or Master’s degree. Specialization in sciences/communication/training will be preferred.
Minimum 5 years’ experience in Training and Organizational Development, Sales Force training and other relevant functions. Prior Pharma Training Experience, Professional speaker experience or People Management Experience will be preferred
Excellent communication, presentation, and facilitation skills (virtual and in-person
Ability to manage multiple stakeholders and work effectively in a matrixed organization
Strong planning, organizational, and project management skills
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
• Familiarity with adult learning principles and instructional design frameworks
• Bilingual in English and French (written and spoken)
• Experience working with global learning standards and compliance requirements
#LI-HYBRID
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.