Summary

Epic specializes in the creation and management of information technology solutions for business. Our goal is to be the information technology partner of choice for each of our customers. We are proud to be part of the BellMTS Family group of companies. We know Manitobans best and deliver a full suite of solutions that meets their unique needs and are focused on delivering the best experience at every interaction.

The Senior Consultant, ICT Systems Architecture (Presales) will act as the primary technical resource for the sale of products and services for our clients. The main function of the Presales will be to combine technical knowledge and sales skills in order to provide consultation to current and potential clients, demonstrating product solutions to customer needs and assist the Delivery teams in implementing the solutions on the close of the sale. It is imperative for this role that you utilize excellent business acumen, communication skills, and establish ongoing rapport with current and new customers.

This individual will also be tasked with conducting research to identify potential clientele, as well as new applications of products offered. The Presales role will further work as a collaborative member of the research and design team with the ability to create or improve upon Epic’s product offerings, based upon client requirements. 
 

Key Responsibilities

• Provide consultation to clients and potential clients, in order to understand and assess Client needs and provide hardware and software solutions 
• Provide pre-sale education, quotes, and contracts to potential and existing customers regarding products and services offered by Epic, custom solutions, and clearly communicate how these solutions will enhance our Client’s current IT environment and/or help strategically plan for their future growth
• Conduct Epic Cloud products demonstrations
• Liaise with established clients to provide information on advanced, improved and/or modified products and their applications
• Identify, recommend and develop sales strategies and process efficiencies, as required 
• Create and maintain client relationships, consistently searching for new, potential clients who may benefit from services and products provided.
• Collaborate with customer contacts, up to and including “C” level executives, to define needs, provide consulting services, and recommend the most appropriate solution to the customer
• Support the Sales team in sales presentations that highlight key benefits, ROI, and value of the company’s IT products / services
• Attend sales and technology training as required
• Some travel may be required

Critical Qualifications

• Preferably at least 5 years of experience providing IT consulting sales and services to Enterprise customers
• 3 years of technical sales experience for Enterprise IT systems and solutions
• 2 years of practical technical sales experience within a relevant industry
• Nice to have technical and sales certifications: Cisco, NetApp, VMware, Microsoft, Checkpoint, Veeam, HPE, SentinelOne
• Understanding of an MSP and Cloud services environment will be an asset
• Strong written and verbal communication, listening, and negotiation skills
• Demonstrated technical knowledge and consultative skills
• Ability to understand customer requirements and position the best solution, clearly articulating this complex technical information and value proposition of the service and solution 
• Demonstrated presentation skills.
• Self-motivated, strong analytical skills and detail oriented
• Goal oriented, with a proven history of meeting or exceeding sales goals
• Strong knowledge of consulting principles, methods, practices, and techniques
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
• Strong negotiation and collaboration skills
• Experience with creating quotations and calculating margin or markup
• Highly organized and able to effectively track sales activities (customer calls, contacts, meetings, etc.). Preference for experience using ConnectWise to manage activities

Additional Requirements

• Technical Sales Support with strong focus on Enterprise Solutions including, but not limited to: 
  • Infrastructure: Networking solutions, Servers, Storage, Security 
  • Datacenter Services
  • Virtualization Storage and Compute
  • Cloud: Microsoft Office cloud products, with key focus on O365, Infrastructure as a Service (IaaS), Backup as a Service (BaaS) 
    • Nice to have: experience with Azure, AWS and other public Cloud Services
  • Managed Services 
  • Hardware as a Service (HaaS)
• Accurately size and estimate Cloud Services, Managed Services, Security Services, and Professional Services engagements.
• Collaborate with Sales team and customers to uncover requirements, communicate with vendor partners, participate in proposed solution presentations to customer, create quotes and contracts
• Experience in ConnectWise Manage and Sell 
   

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