Ville : Waterloo

Catégorie : Software & Systems

Industrie : IT

Employeur : BlackBerry

Worker Sub-Type:

 Job Description: 

We are seeking a strategic, results-driven Senior Manager. This role will lead Accounts Receivable, Billing, and Credit Risk Management functions. The position is critical to ensuring accurate invoicing, timely collections, effective credit risk oversight, and optimized cash collections. The ideal candidate will combine strong operational expertise with the ability to manage cross-functional relationships between Finance, Sales, and Customer Success, ensuring customers adhere to payment terms while maintaining professionalism and positive engagement. A professional yet assertive approach is essential to ensure timely collections and resolve overdue accounts effectively. Additionally, this role will spearhead process improvements, including reviewing and re-engineering ERP (NetSuite) configurations for credit, billing, and collections, and leveraging Salesforce to locate and interpret customer contracts. Knowledge of D&B for assessing customer creditworthiness is an asset.

Key Responsibilities

• Lead and mentor the Accounts Receivable and Billing teams, fostering accountability, collaboration, and high performance.
• Oversee end-to-end AR processes, ensuring timely and accurate collections with a firm yet professional approach.
• Collaborate with Customer Success and Sales to resolve disputes and maintain strong client relationships while enforcing payment terms.
• Supervise billing operations and credit risk management, identifying inefficiencies and recommending process improvements.
• Review and optimize ERP (NetSuite) configurations for credit, billing, and collections; lead re-engineering initiatives to improve data accessibility and reporting.
• Utilize Salesforce to locate and interpret customer contracts for billing accuracy.
• Assess customer creditworthiness using tools such as D&B and set appropriate risk thresholds.
• Develop and execute recovery plans for delinquent accounts, including negotiation of repayment terms.
• Drive continuous improvement initiatives across AR, Billing, and Credit functions.
• Provide senior leadership with AR metrics, cash flow forecasts, and credit risk analysis.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field;
• 10+ years of progressive experience in AR, billing, and credit risk management, including people leadership.
• Proven success in credit recovery and managing high-risk accounts.
• Strong negotiation, conflict resolution, and stakeholder management skills.
• Proficiency in ERP systems (NetSuite) and CRM tools (Salesforce); advanced Excel skills.
• Excellent analytical, organizational, and communication abilities.

Preferred Attributes

• SaaS or subscription-based industry experience.
• Familiarity with ASC 606 revenue recognition standards and general accounting principles.
• Proven ability to lead change management and process optimization initiatives.

Scheduled Weekly Hours: