Ville : Vancouver

Catégorie : Operations Research Analyst

Industrie : Financial Services/Banking

Employeur : Scotiabank

Requisition ID: 243683

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
 

Purpose
Support  to obtain the overall success of the International Banking (IB) Fraud Operations teams, support plans and initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary role is to ensure that strategic guidelines are translated into clear, consistent operational practices aligned with internal and external regulations. 

Accountabilities 

•    Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Support governance frameworks that align global fraud prevention strategies with regulatory standards and industry best practices.

•    Aid in documenting, reviewing, and updating fraud-related workflows, guidelines, and procedures to ensure clarity, audit readiness, and alignment with evolving risks and regulations.

•    Support the identification of operational risks related to process gaps or policy non-compliance.Support the identification of operational risks related to process gaps or policy non-compliance. 

•    Participate in regular assessments of fraud processes to identify inefficiencies, gaps, and risks, and assist in implementing corrective actions to strengthen controls.

•    Assist in managing the global fraud operating model to ensure consistent processes, clear workflows, and effective fraud management across regions and business units.

•    Collaborate with key stakeholders, including Compliance, IT, Cybersecurity, and Legal teams, to ensure fraud management operations are integrated and aligned with broader organizational policies.

•    Support the monitoring and analysis of key fraud performance metrics, such as fraud detection rates, response times, loss prevention figures, and case resolution efficiency, to measure and improve process effectiveness.

•    Conduct periodic reviews of process effectiveness and propose continuous improvement.

•     Collaborate with local and regional teams to ensure proper implementation of governance framework Collaborate with local and regional teams to ensure proper implementation of governance framework.

•    Ensure compliance with global and local regulatory frameworks and relevant standards, adapting processes to meet new legal requirements as needed.

•    Promote the automation of manual fraud management processes to improve efficiency, reduce errors, and allow teams to focus on high-priority cases.

•    Develop training and communication materials on policies and processes for different organizational levels.Develop training and communication materials on policies and processes for different organizational levels.

•    Stay informed of global trends in financial fraud, regulatory developments, and technological innovations, and support the adaptation of strategies to stay ahead of emerging threats

.•    Foster a strong anti-fraud culture throughout the organization by promoting awareness, clear accountability, and active participation across all levels and departments.

•    Champions a high-performance environment and contributes to an inclusive work environment

     Reporting Relationships (Job Titles only)
Primary Manager:    •    Senior Analyst, IB Fraud Operating Model Governance.
•    Direct Reports:    •    Manager 
Shared Reports     •    Shared Reports
         
Dimensions
•    Support IB responsibility with all IB business units.
•    Support Fraud technology roadmap and analytics tools (+/- 10 main systems)
•    Provide support to operations teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class operations strategies 
•    Utilize diagnostics to identify system, strategy and operation issues.  Explain variances and recommend remedial actions.
•    Support Global Fraud Operations strategy development seeking efficiency and effectiveness.

Education / Experience

•    English level B2+
•    Bachelor’s Degree in relevant subject matter 
•    Understanding Banking system/processes and general payments ecosystem 
•    2 years of Proven experience in process mapping and analysis, capable of accurately identifying and documenting each stage. The role requires the ability to fully document processes, including flows, roles, and associated controls. We seek a process management expert who ensures clarity, consistency, and alignment with corporate standards
•    Blueworks tool (Nice to have) 
•    Must be self-motivated, energetic and results-oriented and be committed to adding value to the organization
•    In addition, the idea candidate would possess:

    Creative, out-of-the-box thinker, strong analytical and problem-solving skills
    Excellent verbal, written and presentation skills
    Excellent organizational and leadership skills
    Highly flexible and able to adapt quickly to changing priorities
    Experience with Fraud prevention and strategies is an asset

                                        
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as required. 

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.