Client Care Account Receivable Corporate, Bell Mobility
Ville : Verdun, Quebec
Catégorie : Customer Experience
Industrie : Telecommunications
Employeur : Bell
Req Id: 408046
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Description:
Under the responsibility of the team leader - Corporate Accounts Receivable, you will be responsible for treating Bell Mobility accounts and for collecting outstanding invoices. You will work
in collaboration with your Corporate Accounts receivable team as well as both the Corporate Client Care teams and Sales groups at Bell Mobility.
Responsibilities:
- Show initiative and rapid decision-making skills in order to negotiate payment arrangements with our Corporate clients
- Address the needs of our clients “ Accounts Payable” to facilitate their prompt payment of any outstanding amounts
- Compile and distribute reports on high risk accounts
- Prepare reconciliations for Corporate accounts as required
- Propose processes which align with our win-win concept
- Establish and maintain harmonious and professional contacts with Account Executives and
- Corporate Client Care representatives
- Facilitate quick resolution of client disputes in order to get paid
Essential Skills:
- 1 year experience in a call center (experience in Accounts receivable would be an asset)
- Quickly adapt to situations, in particular during contacts with clients
- Strong decision-making abilities
- Basic level experience with Microsoft Excel
- Demonstrate strong client care awareness
- Proven written and oral communication skills in both English and French
- Bilingualism required:(Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position)
- Maintain an excellent quality and attain all objectives
- Strong negotiation skills
- Dynamic, motivated, autonomous, flexible and creative
- Ability to work under pressure with minimal supervision and within tight deadlines
- Good interpersonal skills, candidate must have a strong sense of team work
- Excellent attendance record
Working Conditions:
- This position offers 37.5 hours per week
- The requested availability is Monday - Friday 8:00am – 7:00pm and according to the business needs to meet the objectives of the team or of the department
- Job location address: 200 Bouchard Blvd, Dorval (Quebec) or 1 Alexander-Graham-Bell, Verdun QC
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun || Canada : Quebec : Dorval
Flexible work profile: Remote
Application Deadline: 06/09/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, QC, Dorval
Bell, one of Canada's Top 100 Employers.