Claims Adjuster
Ville : Toronto
Catégorie : Claims
Industrie : Public Transportation
Employeur : Toronto Transit Commission (TTC)
JOB INFORMATION
Requisition ID: 11965
Number of Vacancies: View on TTC website
Department: Legal (20000045) - Claims (30000078)
Salary Information: View on TTC website - View on TTC website
Pay Scale Group: 8SA
Employment Type: Regular full-time due to replacement
Weekly Hours: View on TTC website Off Days: View on TTC website Shift: View on TTC website
Posted On: December 11, 2025
Last Day to Apply: January 9, 2026
Reports to: View on TTC website
For Inquiries: View on TTC website, View on TTC website
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
We currently have an exciting opportunity for a Claims Adjuster to join our talented Claims Section within our Legal Department!
What You Will Do
Reporting to the Claims Manager, you will investigate, evaluate, and negotiate motor vehicle accident injury claims (Tort or Accident benefits) for or against the TTC/TTC Insurance Company Limited/Toronto Coach Terminal or their employees. The role provides support services to the Section in the preparation of material for pending litigation, arbitration hearings and adjudication tribunals.
As a Claims Adjuster, you will conduct interviews, visit accident scenes, and obtain information to assist in the investigation process.
To this end, you will evaluate and negotiate accident claims through reviewing evidence, establishing value of claims, and attending discoveries/mediations/hearings/arbitration/LAT, etc., as required. You will prepare and maintain various types of reports, ensure adequate reserves, and ensure relevant regulatory requirements and legislation are adhered to. You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be required to participate in the TTC’s Customer Service Ambassador Program.
What Skills Do You Bring?
- Understand and apply administrative policies, processes, and procedures
- Demonstrate specialized expertise and knowledge in the assigned field
- Communicate in a variety of mediums
- Use office technology, software and applications
- Understand and apply relevant laws and regulations
What Qualifications Do You Bring?
Your background including completion of a post-secondary degree or diploma in a relevant field with a minimum of 5 years' experience working in the Insurance field, particularly with relevant experience in the investigation and administration of Accident Benefits files is integral and will contribute to the success in this role. Your completion or enrolment and subsequent completion of the C.I.P. program is required.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.