Ville : Toronto

Catégorie :

Industrie : Public Transportation

Employeur : Toronto Transit Commission (TTC)

2026 Summer Student Program: Customer Service (12239)

Salary Information: $18.48 to $24.48 per hour

Weekly Hours: 35 to 40 hours Off Days: Various Shift: Various

Work Mode: On-site

Last Day to Apply: January 12, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides: 

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future. 

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone. 

At the TTC, our Early Talent programs provide students with the opportunity to work alongside experts on exciting projects, gain an understanding on the transit industry, develop in-demand skills and experiences and get an early start to your career. This is your chance to make a meaningful impact on Toronto’s transit!  

Summer 2026 Student Program: Customer Service

The Toronto Transit Commission is currently accepting applications for Summer 2026 temporary full-time employment. We offer a wide range of entry level and specialty positions in various locations throughout the City of Toronto. Most positions involve working in a unionized environment. Some positions may involve working outdoors, while others may require specific licenses, skillsets and/or work experience.

Eligibility

• To be considered for summer student employment, you must be:
• Available to work from May 4, 2026 to August 22 or August 28 2026 (depending on position); students are required to work for the full duration of the term,
• Legally authorized to work in Canada,
• A full-time student, enrolled in Winter 2026 academic term, at an accredited Canadian post-secondary institution and must be returning to their studies the upcoming Fall 2026 term. 
  
  

** Please note - You will be asked to provide proof that you meet these requirements. 

Positions

Our Customer Service category includes a variety of roles that pertain to front line and behind the scenes operational duties that TTC relies on to ensure our customers are well-informed, receive timely and appropriate solutions to any inquires, and ultimately have a smooth experience on their transit journey. By applying to this posting, you agree to be considered for the following positions:

Customer Service Agent

• Responsible for assisting passengers, provides information, ensures fare compliance, and helps maintain a safe, welcoming environment
• Responsible for delivering customer support in person, by phone, and via email.

Customer Service Centre Clerk

• Responsible for providing customer service support both in person and by phone, assisting customers
• Works collaboratively with a small team to ensure efficient handling of inquiries and accurate tracking. 

Clerk, Operating

• Performs a variety of clerical and administrative tasks to support day-to-day operations
• Responsibilities include maintaining accurate attendance records for both unionized and non-unionized employees and ensuring timely, organized documentation.

Senior Clerk, Operating

• Responsible for providing administrative and clerical support to ensure efficient office operations
• Manages information flow, assists with payroll processing, supports ongoing projects, and maintains clear communication to ensure payroll and other administrative tasks are completed accurately and on time

Requirements 

Each role has its unique requirements, but all roles include the general requirements listed below: 

• Strong customer service skills with the ability to handle inquiries professionally and direct any questions to appropriate contacts when and if necessary;
• Excellent communication and interpersonal skills, coupled with strong attention to detail and ability to meet required deadlines;
• Basic computer proficiency, including navigating databases and spreadsheets and knowledge of modern office methods, procedures, practices and equipment;
• Excellent organizational skills to manage tasks and maintain accurate records;
• Proven ability to comprehend and execute both written and verbal instructions with precision; 
• Self-motivated and dependable, with the ability to work independently during overnight hours; 
• Ability to work closely with a small team to coordinate tasks, streamline operations, and ensure logistical processes run smoothly and effectively;
• Problem solving acumen with ability to understand complex issues and utilize TTC resources to provide the most appropriate solutions;
• Will be required to successfully complete TTC’s in-house training relevant to this position.

Shifts

The TTC operates 24 hours per day, 7 days a week. Therefore, students must be flexible and willing to work shift work, as all of the positions available involve working various shifts (morning, afternoon, nights), which may include working weekends and holidays.

Recruitment Process

We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

The Toronto Transit Commission will conduct education, work, security and reference checks which will be used for employment assessment purposes only. Employment is conditional upon satisfactory reference checks, a criminal record search, and completion of pre-placement health assessment related to the position. If the position is designated Safety-Sensitive under the TTC’s Fitness for Duty Policy, you will be required to pass a medical and/or drug test as part of the certification process. All checks & tests will be administrated by our recruitment team upon onboarding.

TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or jobs@ttc.ca. Any information received related to an accommodation will be addressed confidentially.

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.