Ville : Markham

Catégorie : Direct Hire

Industrie : Recruitment/Staffing

Employeur : The Adecco Group

Adecco is currently hiring a full-time detail-oriented and proactive Bilingual Customer Care Specialist (French/English) to join a dynamic team in a customer-facing support role in Markham, ON. In this role you will be responsible for managing customer interactions and ensuring smooth order processing across multiple communication channels.

• Location: Markham, ON

• Schedule: Onsite, in office 5 days per week

• Job type: Long term contract | Full-time | Permanent

Responsibilities:

• Respond to customer inquiries regarding product details, availability, and order status via phone, email, fax, and social media.

• Communicate effectively in both English and French to support a diverse customer base.

• Accurately enter and process orders from various sources, including reviewing electronic data interchange submissions.

• Maintain and update customer records to ensure data accuracy and integrity.

• Address customer concerns with professionalism, propose effective solutions, and follow through to resolution.

• Collaborate with internal departments to ensure timely and effective service delivery.

• Monitor internal systems to identify and resolve issues proactively.

• Contribute to the continuous improvement of departmental processes and procedures.

• Provide cross-functional support to other teams as needed.

Qualifications:

• Bilingual proficiency in English and French, with strong verbal and written communication skills.

• Minimum of 3 years’ experience in a customer service or support role, preferably in a fast-paced, client-focused environment.

• Proficiency in Microsoft Office applications, particularly Excel and Word.

• Strong data entry skills with a high degree of accuracy and attention to detail.

• Excellent listening and problem-solving abilities, with the capacity to respond clearly and professionally in various situations.

• Quick learner with a proactive mindset who thrives in a dynamic, high-volume setting.

• Well-developed organizational and time management skills, along with the ability to work collaboratively with others.

• Professional demeanor and a customer-first attitude, especially when interacting with clients in person.

• Reliable and punctual, with a flexible approach to working hours, including availability for occasional overtime.

• Experience with SAP S4/Hana Public Cloud would be an asset.

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.