Ville : Toronto/Downtown

Catégorie : Community Safety Unit

Industrie : Real Estate and Rental and Leasing

Employeur : Toronto Community Housing Corporation

Please note: The intention of this candidate pool is for current and future vacancies. Please be advised this is an ongoing posting.

To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service; 
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Make a difference 

We are always looking for dedicated and passionate team members to join our family at Toronto Community Housing. As a Special Constable, you will be part of a team that will provide 24 hour, 7-day-a-week security and safety services to TCHC communities. You will also play a key role in developing strong partnerships and community ties with tenants, staff, local agencies and other stakeholders to improve the health and well-being of the community.   

What you’ll do

• Carry out general security and safety duties under the direction of the supervisor and/or manager;
• Investigate complaints and incidents in a prompt and courteous manner;
• Work with the community office staff to effect peaceful transitions and de-escalate difficult situations;
• Establish and maintain harmonious relations with residents;
• Prepare reports/logs of any complaints, incidents, or inspections;
• Make recommendations that would improve the operational effectiveness of the security process;
• Attend court as a witness, as required.
• Assist staff in implementing any new initiatives at particular sites on a pilot or community-wide basis;
• Carry out duties assigned including initiatives such as staff training, taking lead responsibility for joint housing and community projects, testing and reporting on various security strategies and approaches;
• Develop strong working relationships with police, fire departments, social agencies etc. to promote security services and corporate direction;
• Undertake other related security functions as required.

What you’ll need 

• Knowledge of law enforcement, safety and security practices and techniques;
• Familiarity with equipment such as elevator, lock, hydro, and fire alarm systems;
• Ability to learn and effectively apply building and fire safety standards, by-laws, and related legislation such as Criminal Code of Canada, Tenant Protection Act, Trespass to Property Act, Mental Health Act and the Liquor License Act,;
• Ability to investigate and assess security incidents and use good judgement in responding to emergency situations;
• A commitment to excellent tenant service;
• Proven ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability);
• Ability to develop positive working relations with staff, tenants, police and fire officials, and community agencies, including demonstrating qualities of a good team player;
• Ability to establish harmonious positive relations with tenants, especially youth and seniors;
• Strong and effective interpersonal, verbal and written communications skills and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service;
• Strong situational assessment, analytical, problem solving and decision making skills and the ability to apply these skills in difficult, challenging and dangerous situations;
• Excellent listening, problem solving, conflict resolution and mediation skills;
• Ability to write (reports, letters) using clear concise language;
• Demonstrated experience utilizing computer software packages such as MS Word, Excel and database applications;
• Ability to work varying/rotating shifts (including days, afternoons, evenings, holidays and weekends) and flexibility to be re-assigned as necessary;
• Ability to successfully pass the Municipal Law Enforcement Officer (MLEO) exam;
• Requires a valid, non-probationary, Province of Ontario class “G” or greater driver’s licence (proof of possession and driving record will be required at time of job offer);
• Possess and maintain full security and police clearance including fingerprinting and background check;
• Must pass mandatory re-qualification training, tests and background investigation/checks, as required;
• Ability to successfully pass the Basic Special Constable Training Program, and maintain the designation where required.
  

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Important:

• All applicants will be required to submit a valid certification letter from Ontario Association of Chiefs of Police ("OACP") or proof of prior Peace Officer status within Canada in the past 5 years and proof of a valid Fit Pin (physical test exemptions may apply). 
• Please visit https://oacpcertificate.ca/ or contact OACP directly at 647-777-8313 or email: support@oacpcertificate.ca for additional information.
• The Training Rate rate for Special Constable is 26.00 per hour. Once training has been completed the hourly rate will increase to $34.00 per hour.

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