Coordinator, Operations
Ville : Dartmouth, Nova Scotia
Catégorie : Sales & Customer Service
Industrie : Insurance
Employeur : Intact Financial Corporation
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Coordinator, Operations, to join our growing team!
Objective:
Working closely with a peer-Coordinator as well as Unit Managers to optimize team performance. Maintain strong Advisor performance on an individual basis through Monthly coaching and feedback. Train, coach, and help to on-board new Customer Service Representatives. Collaborate with other Coordinators within Digital Distribution to promote synergy. Strive to be Be an advocate for change. Living Our Values at all times.
What you'll do here:
Ensure the continuous improvement of customer service by targeting the needs of agents and being responsible for the implementation of action plans to achieve the performance objectives of the team.
Coordinate daily operations and participate in various projects in support of the unit director.
Generate various performance reports.
Manage the technical administration of our platforms while maintaining direct contact with our service provider.
Actively participate in the recruitment of new agents as well as the planning of their training and integration.
Design and deliver refresher training to agents.
Plan, coordinate and optimize the schedules of our employees according to the needs of the team.
Conduct Real-Time Management and ensuring the queues are adequately covered
Identify the actions needed in real time to optimize team performance.
Ensure effective communication with the various provinces and departments in order to achieve the level of service established by the company.
Identify the actions required in real time to optimize the performance of technological tools and keep track of problems encountered.
What you bring to the table:
Post-Secondary Education is not required but is considered an asset
Bilingualism (French and English) considered an asset
Good knowledge of Microsoft 365 Suite: Excel, Word, PowerPoint, Outlook
Knowledge of database management (an asset)
Can multitask and be organized
Be customer-oriented
Demonstrate autonomy and flexibility
Demonstrate thoroughness and attention to detail
Team-oriented and strong commitment
Can make quality decisions at the right time
Excellent learning skills and adaptation to change
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.