A career as a Senior Analyst in the AI Transformation Customer Experience Centre (CEC) team at National Bank means acting as a transformation specialist. It is through your skills in business transformation and analysis that you will contribute to the implementation of new technologies.

Your job:

• Work in the contact center transformation journey, working on various SaaS solutions, automation, and AI technology.
• Perform high-level, detailed impact analyses on all angles of the process and with the help of experts
• Support product owners, business line partners and IT teams in their decision-making and deliverables as part of transformation projects
• Be the expert in new technologies and the point of contact for multiple stakeholders.
• Apply best practices to identify and draft business requirements, stakeholder requirements, and solution requirements (functional, non-functional, informational, transitional), understand their relationships, keep them updated throughout their lifecycle, and ensure their traceability
• Define, identify and carry out user and integration test cases for the deliverables to be deployed
• Collaborate with multidisciplinary teams (business line, developers, analysts, solution architect, etc.) and be able to offer different analyses (functional, data, quality assurance)

Your team:

The CEC Transformation team is made up of experts who work in an agile, proactive and collaborative way to seize opportunities, stay on the cutting edge of technology and transform our contact centers, while continuously improving processes. Our team stands out for the diversity of talent and the willingness of everyone to contribute together to the achievement of the organization's objectives.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisite:

• University degree related to the industry and seven to ten years of relevant experience.
• Business analysis skills and experience.
• Experience in end-to-end business process transformation, change management and continuous improvement.
• Experience in transforming and delivering AI solutions.
• Experience with test cases and user support.
• Knowledge of Agile methodologies (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence...).
• Experience with Text to speech and NLP

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic