Ville : Toronto

Catégorie : Full time

Industrie : Financial Services

Employeur : Interac

Platform Observability Senior Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

As a Platform Observability Senior Specialist, you will play a key role in ensuring the current state of Interac’s Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting.

You will implement and administer enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents. This role will ensure the availability, confidentiality, and integrity of Interac systems while championing best practices for Observability.

You'll be responsible for:

• Implementing and maintaining Splunk and AppDynamics Infrastructure and Configurations.

• Onboarding new data sources in Splunk and AppDynamics.

• Managing Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.)

• Modelling data to allow for data normalization across a variety of unique data sources.

• Writing Splunk and AppDynamics queries for alerts, dashboards, and reporting.

• Optimizing Observability Suite to monitor applications and infrastructure.

• Tracking new releases of monitoring solutions and deploying patches/implementing upgrades regularly.

• Building advanced visualizations in Splunk which enhances our ability to identify and respond to issues.

• Liaising with support staff from our key vendors for troubleshooting, coordinating maintenance windows, etc.

• Creating and maintaining operational process documentation for monitoring solutions.

• Understanding application flows in a containerized/microservice environment.

You bring:

• A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.

• A minimum of 3-5 years of work experience administrating Splunk and/or AppDynamics.

• Extensive experience working with Splunk and/or AppDynamics.

• Experience with log and metrics collection and analysis.

• You are deeply familiar with application monitoring for Java applications & microservices architectures.

• Experienced in writing alerts, reports, and dashboard queries in Splunk or similar.

• Experience with alert and notification management in PagerDuty or similar.

• You are proficient in working with both Linux/Unix and Windows systems.

• Knowledge in one or more scripting languages.

• You understand ITIL service management processes.

• Skills in IT problem diagnosis and resolution.

• Strong verbal and written communication and interpersonal skills, with an ability to communicate effectively and professionally.

• You love to learn and are willing to learn new technologies and maintain industry knowledge.

• A demonstrated ability to solve difficult problems with efficient and logical solutions.

• You can stay organized, manage multiple priorities and deal with information from different sources at once while following through on projects to completion.

• Positivity and thrive under pressure.

• You are open to new ideas and change initiatives and can modify the current approach in the face of new demands.

• Experience in service decomposition in setting target KPIs.

• Experience in operating, administrating, or deploying Splunk ITSI.

• Certification(s) in Splunk or AppDynamics, or similar Observability Suite.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:  They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you