Ville : Oakville, ON

Catégorie : See Posting

Industrie : Direct Property/Casualty Insurance Carrier

Employeur : Travelers Canada

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As a Property Claim Representative, Property Resolution you will be an important part of any customer's claim journey and a key contributor to the timely and accurate resolution of their claim. You will leverage your interpersonal and critical thinking skills to evaluate and resolve personal and business property claims. When a catastrophe happens, you will be first to respond while keeping customers' peace of mind a top priority. Pre-Employment Assessment: This position requires a satisfactory rating on a brief online pre-employment assessment. Further information regarding the assessment will be provided after the completion of the application process.

What Will You Do?

• Provide quality claim handling throughout the claim life cycle while maintaining full compliance with internal and external standards and province specific regulations. Resolves previously closed 1st party PI and BI Property claims that vary in severity and/or complexity.
• Resolve inquiries from customers, contractors, brokers or other participants on open or closed Property claims.
• Participate in our Catastrophe Response Program as part of the Field Response Team in Canada.
• Complete virtual inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• Handle claims and other functional work involving one or more lines of business other than property.
• Acquire and maintain relevant Insurance License(s) to comply with provincial and Travelers requirements.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong investigative, analytical and negotiation skills including the ability to analyze and evaluate damages, determine coverage and resolve claims within settlement authority.Excellent interpersonal and customer service skills with the ability to use sound judgement to analyze and resolve claims.
• Excellent written and verbal communication skills with the ability to negotiate, convey, and receive information effectively.
• Ability to work independently, manage time, and prioritize multiple claims simultaneously.
• Post-secondary degree/diploma/certificate or professional insurance designation such as CIP.
• Customer Service experience.
• Two years of claim handling experience.

What is a Must Have?

• High School Diploma or GED.
• One year of insurance-related experience and/or successful completion of Travelers Outside Claim Representative training program.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Hybrid Work Arrangement: Employees in this position can split their time between working from home and a Travelers office.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.