Ville : Toronto

Catégorie : Administrative

Industrie : Government

Employeur : City of Toronto

• Job ID: 33724
• Job Category: Administrative
• Division & Section: Municipal Licensing & Standards, MLS Licensing Services
• Work Location: 850 Coxwell Ave
• Job Type & Duration: Full-time, 3 Permanent, 3 Temporary (12 month) vacancies
• Hourly Rate and Wage Grade: 29.36- 32.19, TF0006
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 6
• Posting Period: 26-Jan-2023 to 9-Feb-2023

Major Responsibilities:

• Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.
• Drafts correspondence. Inputs, updates and maintains data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.
• Maintains filing and retrieval systems for records/documents.
• Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts
• Directs and/or guides and/or checks work of other staff.
• Responds to inquiries requiring broad knowledge of the operational area/function.
• Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.
• Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.
• Monitors, orders and maintains supplies/resource materials for unit or other locations.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience working in a fast-paced front-line customer service and/or call centre environment.
2. Experience delivering services to and responding to enquiries from all levels of staff, the public and external contacts in person, by telephone and by email
3. Considerable experience using computers, computerized office systems (i.e. POS machines, printers) and the ability to utilize a variety of software packages such as Microsoft Office Suite (i.e. Microsoft Word, PowerPoint, Excel), Outlook and other database systems relevant to supporting the Division   
4. Experience in data entry, creating and formatting documents, reports, charts, and spreadsheets. 
5. Experience working with various filing systems and the management of large volumes of information both hard copy and electronic.

You must also have:

• Ability to work overtime when required including evenings, weekends and statutory holidays.
• General understanding of current issues and trends in municipal law enforcement and the ability to respond to inquiries requiring knowledge of the operational area/function.
• Knowledge of the by-laws (animal preferred) and Animal Services objectives.
• Knowledge of common dog and cat breeds, along with basic animal care, and knowledge of urban wildlife
• Excellent communication skills (oral and written) and interpersonal skills in working with the public and staff.
• Strong organizational and multi-tasking skills with the proven ability to set priorities and work effectively and independently under frequent time deadlines.
• Ability to carry out confidential data entry and retrieval functions with speed and accuracy, employing verification, and using a complex database.
• Ability to deal with sensitive and confidential matters related to bylaw investigations
• Ability to set up and maintain manual and computerized filing systems in accordance with Corporate Records Management.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.