Ville : Ottawa, Ontario

Catégorie : Hourly Temporary/Contract

Industrie : Recruitment/Staffing

Employeur : The Adecco Group

Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON.
The Lead Technician will have the following responsibilities:

• Support electric vehicle deployments.

• Ensure customer satisfaction for vehicles in and out of warranty

• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data

• Performing critical maintenance and repairs as needed and ensured service continuity.

• You will also specialize in troubleshooting technical problems customers have with their product or service

• Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement

• Investigate root cause and develop countermeasures for repeat failures

• Analyze Mean Distance Between Failure data and issue reliability reports for the

• customer

• Support with fleet wide campaign activities

• Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available

• Find viable commercial and technical solutions to ensure client satisfaction

• Act as liaison with the internal teams to resolve customer issues

• Be on-call during weekends and evenings

• Safeguard organizational and personal information confidentially

• Respect and enforce the policies, rules and values of the company.

• Foster teamwork and improved communication

The Lead Technician must meet the following mandatory requirements:

• College diploma in Avionics Technician

• Preferably a bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience

• 5 to 10 years of hands on and technical experience in the automotive industry (Car, Trucks, Buses, etc..)

• Familiar doing diagnostic with a J12939 CAN logger, recording and analyzing the date.

• Ability to communicate globally across all levels of the organization, and with customers and other stakeholders.

• Excellent analytical skills, strong customer focus and a positive attitude are key

• requirements.

• Familiar with PLC programming and implementation (Siemens TIA Portal and Logo Controller, Beijer) is an asset.

• Independence and resourcefulness, and confident and effective decision-maker

• Strong facilitation and conflict resolution skills

• Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel

• Based on client site and frequent travel to suppliers and factory facilities.

• Bilingualism (French - English) in speaking and writing is an important asset for

• communication in the multilingual environment of the client site and technical documentation

If you are interested in applying to our Lead Technician position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.
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