Ville : MISSISSAUGA, Ontario, Canada

Catégorie : Operations

Industrie : Financial/Banking

Employeur : RBC

What’s the Opportunity?

We offer remote work opportunities in the provinces of Quebec, Ontario, New-Brunswick, Alberta and Manitoba. If you’re located in the GTA, you also have the option to work from our offices in Mississauga or Toronto.

As a Bilingual Disability Claims Specialist, you’ll assess and manage individual disability claims, ensuring they’re reviewed fairly, processed accurately, and paid on time. You’ll collaborate closely with your team using digital tools, all while delivering excellent client service.

In addition, you’ll play a key role in managing risk strategies that impact the company’s reputation and regulatory risks, client relationships, financial results, and business retention.

What Will You Do?

• Assess: Review and approve claims based on policy contracts.
• Client Service: Deliver top-tier service while managing reputational risk.
• Claims Management: Handle a high volume of claims, calculate payments, and support clients in returning to work.
• Analysis & Negotiation: Make timely decisions, explain them clearly and resolve issues with clients and partners.
• Risk Management: Strategically manage legal, financial, and reputational risk.
• Organization: Maintain detailed records and follow all necessary procedures.
• Time Management: Prioritize task and manage your workload efficiently to meet deadlines.
• Relationship Building: Develop strong relationships with clients and key partners to facilitate recovery and return to work.
• Privacy: Protect sensitive information and ensure confidentiality.
• Team Collaboration: Work effectively with your team and others throughout the claims process.

What Will You Need to Succeed?

Must-Have

• Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management
• Preferred background in healthcare, finance, or a related field: You’ll review medical and financial details as well as policy language.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• Strong communication skills—both verbal and written in English and French.
• Excellent problem-solving and decision-making skills.
• Basic math skills with a solid understanding of financial information.
• Ability to manage multiple tasks and stay organized.
• Exceptional client service and phone skills, with the ability to handle conversations empathetically.
• Ability to work independently from home with good time management, a private workspace, and reliable internet access.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong analytical thinking and a risk-management mindset.

Nice to Have:

• Ability to adapt and manage change effectively.
• Familiarity with data analytics and experience using Tableau.

What’s it in for you:

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career.
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity.

At RBC, we strive to be our best, embrace forward-thinking, and work together to deliver trusted advice. We are dedicated to helping our clients thrive, supporting our communities, and achieving shared success.

RBC is committed to supporting flexible work arrangements when and where available.

Details to be discussed with Hiring Manager.

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