WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Help us make a difference.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

Visit cancer.ca today.

JOB OVERVIEW

Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

Help us make a difference in developing and enhancing the solutions that support our finance team.

Reporting to the Senior Manager, Salesforce Solutions (Data, Analytics and Solutions), the Application Support Specialist, Salesforce Solutions supports the maintenance of the Salesforce Platform and related apps, provides advanced technical support for Salesforce enhancements, bugs and projects.

WHAT YOU’LL BE DOING: 

Support the maintenance and development of the Salesforce platform

• Leads development, optimization, testing and implementation of enhancements and new features for systems and processes by translating functional needs into technical requirements, documenting, and developing solutions.
• Use Salesforce tools to support fixes and enhancements, including DemandTools, DataLoader, Data Import Wizard, For Assembly and various other 3^rd party apps.
• Works with business analysts, technology staff and end users to understand requirements and translate to solutions.
• Contributes to Release Management by following guidelines and process, coordinating development and testing of changes within the Salesforce environment; tracks and resolves issues through the deployment process.
• Follow best practices with regards to system maintenance, configuration, development, quality assurance, data integrity and issue root cause analysis.

Provides advanced technical and end user support

• Provides technical support to resolve issues with Salesforce, application integrations and related tools or plug-ins.
• Work directly with end users to diagnose issues, provide support and resolution. 
• Liaise and coordinate with DAS teams, relevant technology team staff, stakeholders and vendors as necessary to resolve issues and maintain the platform and applications.
• Supports projects as a SME and technical resource.
• Support other Salesforce roles, including administrators, analysts and data specialists, as required.
• Uses Ticketing System to contribute to a knowledgebase for issue resolution; create and maintain design and process documentation for developed processes.

Supports Salesforce projects and initiatives, including providing technical solutions and subject matter expertise

• Acts as a subject matter expert for Salesforce and related processes, including data flows, automated processes and business processes as it relates to the develop of new solutions and processes.
• Supports the development and documentation of project and deployment plans, technical scope and requirements and timelines.
• Contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race. 

QUALIFICATIONS: 

• 3 to 5 years of experience with Salesforce management and data management, preferably in non-profit industry.
• University Degree in computer engineering, IT or related field or an equivalent combination of education, training and experience.
• Certified Salesforce Admin, additional certifications preferred
• Knowledge of Microsoft’s System Centre Orchestrator, DemandTools, DataLoader, Salesforce Communities is an asset.
• Experience with databases and data management is required; intermediate knowledge of ETL tools and SQL is an asset.
• Experience with Apex, SOQL and APIs is an asset. 
• Strong written, analytical, organizational, planning and communication skills.
• Works effectively on independent projects and within a small team environment.

WHAT YOU CAN EXPECT FROM US: 

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values: 

COURAGEOUS    UNITED   CARING   RIGOROUS

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day. 

HOW TO APPLY: 

Qualified candidates are invited to submit their resume, cover letter and salary expectations by December 06th, 2024.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process.  We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file.  We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law.  We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.

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