Ville : Toronto, ON-5140 Yonge St., Ontario

Catégorie : Technology & Engineering

Industrie : Technologies de l'information

Employeur : Cognizant

French Bilingual Service Desk Analyst

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

What you’ll do

• Provide adaptable and professional technical support to users in both English and French via phone, email, and other communication channels.
• Coordinate, document, assign, and prioritize service requests using an online ticketing system
• Diagnose and tackle hardware, software, and enterprise system issues, including desktop and laptop problems.
• Help users with VPN setup and resolve connectivity issues, wireless router configurations, and password resets to ensure efficient access to systems.
• Manage user accounts, permissions, and system access using Active Directory.
• Support desktop/laptop setup, including imaging, installations, and system updates, to ensure flawless user experiences.
• Coordinate with senior IT staff and share feedback to improve service delivery.
• Maintain accurate and up-to-date ticketing records while following department processes.

What you bring to the role

• Proficiency in both written and spoken French and English is required.
• 1+ years of proven IT support, preferably in a 24x7 environment.
• Expertise with desktop applications like MS Office, Adobe, and Google Suite.
• Solid grasp of VPN concepts and resolutions.
• Familiarity with Active Directory, domain controllers, and password reset tools.
• High efficiency in using remote support tools like Bomgar, LogMeIn, or TeamViewer.
• Deep understanding of networking principles, Virtual Machines, and Citrix environments.
• Proficiency in ticketing systems like ServiceNow or Remedy.
• Outstanding professional interpersonal skills and the ability to explain technical concepts in simple terms.
• Dedication to providing user-focused solutions and delivering timely resolutions.
• A proactive approach to learning new tools and technologies.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.