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Deloitte seeks a Travel & Operations Coordinator with proven experience in group travel, room block management and event registration in a corporate setting.

Due to the nature of the role having interactions with National & Global clients,  English is required for this position

What will your typical day look like?

The Travel & Operations Coordinator will facilitate the day-to-day operations with respect to travel arrangements for learning programs associated with Deloitte University North (DUN), and support with general event planning tasks.
 

• Capture travel requests for assigned programs, and continually monitor registration for new requests or cancellations.
• Contact participants with proposed travel options based on program requirements.
• Coordinate air and rail travel booking, following internal policies, and existing vendor relationships.
• Advise on the purchase of flight passes, managing the inventory of credits.
• Purchase, management, and distribution of ground transfer vouchers.
• Send confirmation emails to each participant with issued tickets and itineraries.
• Manage travel deviation approval process, engaging 3rd party travel agency as needed.
• Maintain detailed travel manifests and other post-program reports, files, and invoices for internal reconciliation.
• Monitor departures, flight cancellations and any disruptions that may require participant’s immediate attention.
• Manage a shared travel mailbox management, responding to all-travel related questions from participants, demonstrating knowledge of DUN travel and expense policies.
• Support both our leisure and business travel programs, following a series of internal processes.
• Coordinate accommodation arrangements for participants, including hotel bookings, room assignments, and special requests.
• Maintain accurate records of room bookings and ensure timely communication with participants regarding their accommodation details.
• Maintain detailed reports, records and documentation related to travel, accommodation, and registration activities.
• Develop and manage the Cvent registration process for events, including the creation of online registration forms and databases.
• Monitor and track registration numbers, providing regular updates to event organizers.
• Manage participant inquiries and support with the registration process.
• Other light event planning-related tasks such as intake, scheduling, sourcing, reporting, etc.

About the team

Deloitte seeks a Group Travel Coordinator with proven experience in group travel ideally in a corporate setting. The successful candidate will work in collaboration with the Deloitte University North team to help deliver exceptional learning experience to our people. 

Enough about us, let’s talk about you

Qualifications:
 

• Minimum of 2 years’ experience in business travel, room block management, hospitality and/or event registration.
• Outstanding communications and customer-service skills, with strong capability to interact with a diverse team of people in a fast-paced work environment.
• Proven ability to juggle multiple programs simultaneously while managing rapidly changing priorities and peak periods.
• Demonstrated reporting and data management skills with great attention to detail.
• Proficiency in Microsoft Office Suite (particularly Excel), and prior experience with Concur.
• Cvent knowledge is an asset.

Requirements:
 

• Ability to work on a rotating shift schedule which will change every 3 weeks (8:00am-4:30pm; 10:00am-6:30pm; 11:30am-8:00pm EST)
• Flexibility to work overtime if needed.
   

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.