Ville : Toronto, ON

Catégorie : Full time, Retail Operations

Industrie : Retail Goods

Employeur : Canadian Tire

What you’ll do

As a member of the Store Learning & Leadership team, the Learning Consultant is responsible for the instructional design and development of training materials for Canadian Tire Retail employees.

Content areas include, but are not limited to, technical training (for example, reference guides, job aids, walkthrough videos), selling skills and product knowledge, and soft skills training (for example, customer service and diversity and inclusion topics). The Learning Consultant works closely with Lead Learning Solutions Consultants, Senior Retail Integration Consultants and Multimedia Designers.

• Source relevant content from Subject Matter Experts (SMEs) and any other appropriate sources to address identified gaps

• Design and develop blended learning solutions including eLearning, training video scripts, magazine articles, print materials, and performance support tools based on accepted instructional design principles

• Create instructionally-sound training materials that support the objectives identified by the Lead Learning Solutions Consultants in the Learning Strategy

• Develop content that encourages active learning, retention and improved performance on the job for various topics including soft skills, customer service, selling, technology, and processes

• Collaborate with Multimedia Designers to ensure learning materials are developed with a focus on optimal learner experience and usability

• Cultivate positive, collaborative working relationships at all levels across the organization

What you bring

• Post-secondary degree in Adult Education and Instructional Design, or an equivalent combination of training and education   

• 1-3 years’ experience in an instructional design role or equivalent 

• Excellent communication skills, written and verbal, as well as interpersonal skills

• Knowledge of principles of adult learning theory, training and development techniques

• Experience designing training programs for various delivery methods including eLearning, self-directed learning, blended learning on-the-job training, and performance support

• Ability to manage multiple tasks and deliver results in a fast-paced and changing environment

• Proficient in Windows platforms (Word, PowerPoint, Excel)  

• Working knowledge of eLearning software (Articulate Storyline, Captivate, Lectora, etc.)

• Canadian Tire or retail experience is considered an asset  

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.