KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

 

 

The Student Enrolment Services Officer delivers customer-focused service to support student and KPU community experience as they navigate general and complex information and processes related to the Office of the Registrar. This position advises and provides information and support to students, staff, faculty, and the community via phone, email, in-person, and virtual services regarding KPU programs, services, Office of the Registrar functions, and university policies and procedures. 

 

 

• A bachelor’s degree. 
• Minimum of two (2)years recent related office experience in a fast-paced service-oriented environment, preferably within the Office of the Registrar or post-secondary institution.
• Or an equivalent combination of education and experience.
• Demonstrated proficiency in a student/client records-based system at an intermediate level, preferably Banner.

 

QUALIFICATIONS

• Excellent current knowledge of post-secondary education including KPU programs, courses, and services and ability to keep up to date with information, policies and procedures.  
• Demonstrated exceptional customer service with the ability to create a positive and meaningful customer experience. 
• Demonstrated interpersonal skills with the ability to patiently and effectively support a diverse range of people including the proven ability to de-escalate difficult, distressed or upset clients. Conflict resolution training is considered an asset.
• Proven aptitude for exacting and precise work with high levels of accuracy and attention to detail, including records management.
• Demonstrated ability to work in a confidential setting and demonstrated good judgment in dealing with sensitive and confidential information.
• Demonstrated ability to deal with sensitive situations calling for the use of empathy, diplomacy, tact and professionalism in the delivery of information and explanations.
• Proven ability to establish and maintain effective working relationships with colleagues, faculty, staff, and students.
• Ability to work collaboratively as an effective team player with all levels of the organization.
• Strong record of motivation and ability to work independently with little supervision and strong initiative.
• Ability to provide guidance, direction, training and education to others. 
• Strong intercultural communication skills and experience interacting with people of various ages, backgrounds, cultures and languages. A second language is considered an asset. 
• Demonstrated ability to respond to inquiries and complaints, and resolve issues in a timely and appropriate manner.
• Superior communication skills, including ability to identify customer needs and expectations and effectively communicate complex ideas and procedures.
• Excellent time management and organization skills, with the proven ability to prioritize based on organizational requirements, and to meet the demands of a fast-paced environment with frequent interruptions.
• Demonstrated proficiency to independently draft correspondence, meeting minutes, and other business communications based on knowledge of established styles, practices and policies.
• Proven ability to comprehend, communicate, and comply with established policies, practices, and procedures.
• Proven ability to take direction and complete assigned tasks on time.
• Ability to analyze and recommend improvements in business process, practice, and procedure.
• Demonstrated experience with financial transactions and reconciliations.
• Minimum of 40 WPM keyboarding skills with a high degree of accuracy.
• Strong computer skills, including web browsers, SharePoint, MS Word, Excel, Teams, Outlook, and virtual service platforms.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Ability to travel to and work at other campuses as required.

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*Salary Information

Annual salary increases are based on hours worked and anniversary dates

Why Join KPU?

• Recognized as one of B.C.'s Top Employers  
• KPU is committed to actively fostering an equitable and inclusive working environment
• Hybrid environment, flexible work around core hours
• Defined Benefit Pension Plan – Municipal Pension Plan 
• Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
• Maternity and parental leave top-up
• Generous vacation package
• Campus work environment, outdoor sitting areas and nearby walking trails
• Campus athletic and fitness centers with a variety of instructor-led classes
• Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester 
• Inhouse training and development
• Networking and social events such as KPU Day, Holiday Social etc.
• Intercampus shuttle
• Access to automotive, horticulture, brewery and other programs’ services
• Clubs: Jeopardy, E-sports, Ted Talks etc.
• Library and Bookstore (discounts)  
  **Benefits may vary if the position is temporary or part-time**

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.