Ville : Toronto, ON

Catégorie : Full time, Retail Operations

Industrie : Retail Goods

Employeur : Canadian Tire

What you’ll do

We seek a highly skilled and experienced learning professional to join the Store Learning and Leadership team. As a Lead Learning Solutions Consultant, you will work collaboratively across multiple stakeholder groups to understand project objectives, assess training needs, and determine how a project will result in change for Stores. As a primary point of contact for projects, you will be responsible for cultivating and managing client relationships with project teams and Dealer Working Groups, ensuring effective communication and collaboration throughout the engagement process.

You will play a crucial role in leading the development of a learning strategy that outlines tactics and deliverables to support the successful implementation of the change across our Canadian Tire Retail Store Network. The Lead Learning Solutions Consultant will own the design and development of project deliverables from project inception to implementation and sustainment, and work with internal resources to deliver high-quality deliverables. The role reports directly to the Manager, Store Learning.

In this role, you’ll:

• Lead multiple learning solutions from project initiation through to implementation.

• Partner closely with project owners, the broader Store Sales and Operations team, and the Store Learning and Leadership team to ensure the successful implementation of initiatives in Canadian Tire and Party City Stores.

• Act as an intake point for learning support requests by attending intake meetings with relevant stakeholders to gain a clear understanding of business and project needs.

• Conduct needs analysis to identify learning gaps, determine training needs, and recommend appropriate delivery methods by developing a learning strategy.

• Present learning strategy and gain stakeholder alignment on deliverables that balance the needs of the end-users and project objectives.

• Develop content for all audiences in Canadian Tire Stores using a wide variety of mediums including eLearning, performance support tools, reference guides, job aids, articles, and videos.

• Provide direction and support to Learning Consultants and Multimedia Designers as needed throughout the design and development process.

• Provide guidance and support to clients throughout the project lifecycle to consult on adult learning best practices and recommend approaches that can help facilitate the adoption of technologies and processes in Stores.

• Remain current with learning industry tools, best practices, and trends and ensure that knowledge is shared with the team.

• Provide project and program leadership to a team of Learning Consultants and Multimedia Designers.

• Collaborate with Retail Integration Team to align communication and training efforts to support launch and implementation. Participate in brainstorming sessions with Retail Integration and project stakeholders to align on key accountabilities, deliverables, and milestones.

• Develop and monitor project plans to ensure that project execution is completed on time and within budget.

• Identify and communicate project risks and proactively plan for solutions.

• Use effective communication skills to build and maintain strong relationships with the Multimedia team, cross-functional teams, and clients, serving as a trusted advisor for learning consulting needs.

• Interpret and report on lesson completions and identify trends in learning adoption in Stores.

What you bring

• University degree with a focus in human resources, education, learning, and/or business

• 4-6 years of experience in the design and development of learning projects with a proven record of success as a curriculum designer or learning consultant

• Strong knowledge of instructional design principles and adult learning theories

• Experience leading complex projects with multiple deliverables and a proven track record of delivering on tight timelines

• Ability to deal with ambiguity and use critical thinking and problem-solving skills to ask effective questions, and consult on learning best practices

• Excellent written and verbal communication skills to effectively collaborate and influence stakeholders at various levels

• Client-focused with an ability to build and sustain relationships and influence stakeholders across the organization

• Comfortable working on a fast-paced, cross-functional team

• Proficient in Microsoft platforms (Word, Excel, PowerPoint and Project) and familiarity with eLearning development tools (Articulate Storyline/Rise)

• Experience with project management tools or software is considered an asset

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.