City : Toronto

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

From the early setup before doors open to the final guest departure — where every village becomes a fully operating matchday hub.

Adecco is currently hiring a Village Staff Supervisor for a full-time opportunity supporting hospitality operations. This role is ideal for a strong hospitality leader who thrives in fast-paced, high-volume event environments, enjoys managing on-the-ground teams, and takes pride in ensuring flawless guest experience execution from pre-opening through to closing.

In this position, you will oversee the full operational readiness and day-to-day performance of an assigned hospitality village. You will manage Guest Experience staff, ensure all guest touchpoints are fully operational, and maintain a seamless flow of service in a high-energy, international event environment where timing and coordination are critical.

• Salary: $30.00/hour

• Location: Toronto, ON

• Schedule: Variable schedule including early call times, matchdays, evenings, weekends, and peak operational periods

• Employment Type: Full-time | Temporary

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities

• Ensure operational readiness of each village at least two (2) hours before door opening

• Manage Guest Experience staff working in the village including welcome desk host/hostess, gifting host/hostess, access control, and roaming personnel

• Oversee smooth coordination of guest flow and service delivery throughout the village

• Ensure village operations align with Hospitality Waste Management Plan and sustainability standards

• Maintain high standards of guest experience across all village touchpoints

• Coordinate with cross-functional teams and stadium/hospitality leadership as required

• Contact relevant departments in case of operational issues or service disruptions

• Escalate issues when immediate resolution cannot be achieved on site

• Support real-time decision-making in a fast-paced, high-energy environment

• Maintain clear communication with teams to ensure seamless matchday execution

• Ensure consistent service delivery during peak arrival and departure periods

Qualifications

• Must be eligible to work and reside within Canada

• Fluent in English and the local language of the venue country is an asset depending on location

• Minimum 18 years of age

• Previous experience in hospitality, events, guest services, or large-scale operations

• Ability to work in fast-paced, physically demanding environments

• Strong communication and interpersonal skills

• Comfortable working in crowded, high-energy event settings

• Strong leadership and team coordination abilities

• Ability to remain professional under pressure in live event conditions

• Physically able to support long shifts in active outdoor/indoor environments

• Professional, polished appearance at all times

• Must comply with uniform and grooming standards

Why Apply

• Be part of supporting world-class hospitality operations

• Play a key leadership role in a high-energy hospitality village environment

• Work in a dynamic, international event setting with global visibility

• Opportunity to help deliver seamless guest experiences at scale

• Fast-paced, hands-on role where every matchday matters

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.

At Adecco, our purpose is simple: to make the future work for everyone. We live our values — Passion, Collaboration, Inclusion, Courage, and Customer-Centricity — by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.

If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!

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