Vice President, Digital Technology (Freedom Mobile)

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City : Calgary, Vancouver or Toronto

Category : Full-time

Industry : Telecommunications

Employer : Shaw

A little about us

At Shaw, we’re proud to be leaders in a movement that brings Canadians the connectivity they need to fuel their lives. We’re making bold moves to connect Canadians and we’re always on the lookout for go-getters that are committed to disrupting the status quo. Does that sound like you? We’d love to meet you.

The role

We have an exciting opportunity as the Vice President, Digital Technology for our Shaw and Freedom brands. This is a strategic member of the Technology & Operations (TOPS) senior leadership team reporting directly to the SVP, Enterprise Business Solutions (EBS). We are looking for an experienced leader and strategic problem-solver who can effectively operate in a complex and fast-paced environment. You have a track-record of delivering exceptional digital solutions that enable rapid delivery of world-class digital experiences while comfortably balancing short- and long-term business priorities with technical objectives. As Vice President, you will provide strategic direction and leadership to your key business partners in collaboration with other leaders across the organization. Building strong relationships through collaborative partnerships and leading by example, you’ll leverage internal and external resources to meet the evolving digital needs of our businesses and customers.

A typical day

Collaborate with business and technology stakeholders to enable optimal digital customer experiences:
• Partner with internal stakeholders to evolve our digital / channels strategy and roadmaps and ensure expected outcomes are realized.
• Deliver enhanced customer experiences based on business partner priorities and direction.
• Drive system and data integration strategies between digital and enterprise books-of-record. Drive the entire technology lifecycle for Shaw and Freedom digital applications:
• Plan and manage the multi-year project portfolio for digital solutions.
• Execute on a complex blend of business-as-usual, tactical, and strategic projects and programs.
• Manage a total budget of $25-30 million; identify opportunities to reduce costs and/or drive efficiency and productivity.
• Continue our Agile and DevOps transformation and reduce operating costs and time-to-market.
• Create and build COE to define best practices for digital processes (e.g. DevOps, Agile, program management). Drive synergies between Shaw and Freedom digital teams and technologies:
• Identify efficiencies and best practice opportunities between Shaw and Freedom digital technology teams.
• Drive accelerated pace and throughput.
• Drive a culture of positive can-do excellence in program delivery that results in achieving key corporate goals.
• Deliver a best-in-class employee experience and attract / retain top-talent. Optimize the operations of digital infrastructure and development operations:
• Ensure the operational reliability, performance, and security of the digital platforms.
• Collaborate with cross-functional teams to ensure the end-to-end reliability of the entire digital ecosystem, including proactive management and monitoring.
• Optimize the development pipeline, including opportunities to enhance automation and change control.

Your skills/experience

The successful candidate will be a personable, confident, and empathetic leader with strong relationship-building and communications skills. You will bring multi-dimensional capabilities that are showcased by your background and experiences, including:
• Post-secondary education with 10-15 years of I.T. leadership and 5+ years leading a digital technology organization.
• Passion for exceptional customer experiences.
• Track-record of delivering on large, diverse project portfolios with total budgets of $20 - 25 million+ and team sizes of 75+ people.
• Deep knowledge of digital technology and trends including eCommerce, mobile applications, AI and content management.
• Experience in full-stack application development, micro-services architecture, UX/UI technologies, and cloud environments.
• Experience in Agile, DevOps, and test-driven methodologies.
• Strong communication skills – can adapt communication styles regardless of the audience.
• Strong consulting and relationship skills – able to build trusted-advisor relationships with stakeholders and facilitate to optimal outcomes.
• People person – demonstrated ability to get the best out of your team while maintaining high-levels of employee engagements and morale.
• Highly adaptable problem-solver who can deal with multi-faceted challenges including organizational, process, cultural, and technological,
• Demonstrated ability to think strategically and conceptualize solutions.
• Skilled at making thoughtful decisions while flexibly being able to “course correct” as needed.
• Confident operating amongst other senior leaders with exposure to sensitive information, requiring considerable diplomacy, discretion and sound judgment.
• Lives into the mandate of “no surprises” and role models in everything you do.

Other details

• Some travel to office locations across Canada will be required
• This position requires the successful completion of a criminal and credit background check

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

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