City : Toronto, Canada

Category : Member Services

Industry : Financial Services

Employer : Ontario Teachers’ Pension Plan - OTPP

UX Communications & Marketing Coordinator (12 month contract)

The opportunity

The UX Communications & Marketing Coordinator creates engaging content and helps design exceptional omnichannel member experiences. Increasing self-service efficacy and reducing assisted-service reach will be the focus of our digital first strategy. The Coordinator plays a key support role on the team. The ideal candidate is a creative problem solver with an analytical slant and a team player who values innovation, has a solutions-oriented approach and a great sense of humour.

Who you'll work with

Reporting to the Senior Manager, Member Services UX Communications & Marketing, the UX Communications & Marketing Coordinator will collaborate with colleagues within Communications & Marketing and the broader ExDI team, and pitch-in with additional projects, as needed.

What you'll do

• Create content in the member voice that simplifies technical and complex information, supports our omnichannel strategy and improves the user experience

• Write and edit content with a marketing approach for member channels, including emails, secure and public websites, videos, presentations, etc.

• Monitor our English Facebook pages daily, draft and post content to boost engagement and build a community of peer-to-peer learning, maintain an editorial calendar and coordinate postings with partners in corporate Marketing & Communications

• Ensure brand and editorial style guidelines are applied to all content

• Work with partners across the organization to help optimize the omnichannel experience

• Work with videographers and designers to support the creation of high-impact content materials and UX design opportunities

• Help develop and implement communications plans and omnichannel strategy

• Support the creation and management of Salesforce email templates, Smartletters, Wordman letters

• Participate in cross-functional project teams and bring forward new insights

• Support metrics reporting for Communications & Marketing team, including actively monitoring campaigns and general website traffic

• Participate in efforts to make the member channels as efficient and effective as possible.

• Support UX research efforts and recommendations

• Assist with the rollout of new campaigns, experiments, initiatives, etc.

• Support MS town halls and other in-person and online events

What you'll need

• Undergraduate degree in communications, marketing, journalism or a related subject area or other relevant training

• 2-3 years of communications and marketing experience

• Strong writing and editing skills with proven track record to capture readers’ attention and hold it

• Client-focused, motivated, proactive, forward-thinking, detail-oriented, organized and supportive

• Excellent analytical and problem-solving skills

• Ability to learn and work independently, and as a part of a team in an evolving environment

• Ability to prioritise multiple deadlines and projects efficiently

• Proficiency in the Microsoft Office Suite (Word, Excel and PowerPoint), Teams and WebEx

• Good solid understanding of Teachers’ Pension Act, policies and procedures, and other relevant legislation an asset

• Experience with the Agile model and UX preferred

• Knowledge of AEM, Salesforce and HTML an asset

#LI-RM1

#LI-Hybrid

What we’re offering

• Competitive compensation

• Numerous opportunities for professional growth and development

• A flexible/hybrid work environment combining in office collaboration and remote working

• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

• Employee discount programs including Edvantage and Perkopolis

• Degreed: a digital platform that helps you quickly and easily discover, share, and track various learning resources — from courses to videos to articles and more

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.  We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves.  To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

Functional Areas: