Unit Manager, Legal – Toronto

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City : Toronto

Category : Legal

Industry : Insurance

Employer : Intact Financial Corporation

At Intact, insurance is not about things. It’s about people.  It’s what we believe, and it shapes everything we do.  It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.
As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it.  As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.  

Your Job

The Unit Manager, Legal position is a full-time permanent employment opportunity based in our Toronto office.
As the Unit Manager, Legal you will be one of the key members of the Toronto Legal Claims management team responsible for leading a team of Law Clerks, Legal Assistants and Administrative Support.   
Here are a few ways you'll make a difference:

Your core values are a great fit with ours:  Respect, Integrity, Excellence, Being Customer-Driven & Socially Responsible
You can use your experience, expertise and passion to inspire your team to exceed standards
You create an engaging, supportive and positive environment along the way
You’ll work collaboratively with the claims leaders to ensure quality claims management
You have experience in legal claims and can help us transform the customer experience 
You’re at ease with digital tools and processes 
You can use data and analysis to help to assess risk
You’re a great communicator; whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience
You are curious, adaptable and an industrious person 
You’re able to problem-solve and may have used a design thinking approach

This role will offer you the chance to: 

Grow the skills and abilities of your team through your thoughtful and effective approach to employee career development, performance management, providing feedback, coaching and mentorship
Continually strive for excellence by assessing the strengths and areas of opportunity for your department or team and putting forth recommendations for improvement 
Drive change with effective communication to ensure your team is informed of new initiatives, processes and/or workflows 

You’ll also handle many key responsibilities: 

Oversee the day to day responsibilities of the Law Clerks, Legal Assistants and Administrative Support employees
Establish and communicate clear performance objectives and continually measure the progress on the attainment of these objectives
Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans 
Facilitate regular team meetings, one-on-one’s and huddles to ensure the two-way flow of information
Assist your team in understanding and applying policies, procedures and theories 
Plan and implement office systems, as well as organize office operations and procedures
Lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees
Participate and lead project-based tasks as assigned by Director and/or VP Legal Claims

Your Skills

A university degree, college diploma or equivalent education combined with relevant work experience
8 to 10 years’ experience, preferably in a litigation legal environment, within the Insurance industry
Previous experience leading a team 
Skilled in the Intact Leadership Success Factors: Live Our Values; Drive Change; Take Accountability; Be Open and Honest; Care for People
Positive attitude while adapting to changing priorities and taking ownership of work
Self-starter with the ability to work independently under minimal supervision
Proven experience with successful change management initiatives

Here are a few reasons why others have joined our team: 

An award-winning, inspiring workplace that supports its people and recognizes great work (Canada’s Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces)
Stimulating, challenging projects and development opportunities to help you grow your skills and career
Flexibility in how and where you work
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A casual ‘dress for your day’ culture that encourages you to be yourself
A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer
At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That’s why we are committed to building an inclusive and inspiring environment for all employees.  If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
Background Checks
As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us.  We want Intact to be a great place to work!  This means that you’ll be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.
Internal Candidates
For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time.
This posting closes on December 16, 2019 at 11:59 pm.

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