Unit Claims Manager, Service Centre

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City : Ottawa

Category : Claims

Industry : Insurance

Employer : Intact Financial Corporation

We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.  Join our team and make a difference!
Do you have a flair for leading and motivating a team? Are you energized at the idea of developing and coaching employees? Are you able to maintain a strong customer focused approach, while advising on solutions for internal and external sources? Is it important for you to work for an organization that supports personal well-being and balance?As our Intact Service Centre Manager, you will lead a team that strives for excellence in creating a concierge customer service experience.  This one stop shop will provide customers with an opportunity to drop off their damaged vehicle and leave in a rental vehicle; Intact will take care of the rest.  You and your team will create an unbeaten legendary experience that is like no other.
Our Intact Service Centre is located in the Ottawa area, which will be the working location for the successful candidate. 

Your Job

Manage with integrity, provide leadership and oversee team operations to achieve Intact’s key business goals
Recruit, mentor, lead, and develop staff with a focus on customer comes first attitude.
Monitor customer service levels to ensure compliance with professional and corporate standards. Remain current with industry trends, technical developments, services, and products to deliver legendary customer service.
Maintain effective communication channels with customers and vendors.
Liaises with other claims experts or management on technical and administrative issues.
Monitors and participates in unit activities and reports on progress
Resolve complex customer service related issues and/or escalated problems
Identify, recommend, and create changes to procedures and/or workflows to improve customer service, and business results.
Act in a consultative and advisory capacity on operating the claim centre on peak efficiency
Set standards for legendary customer service quality and ensure they are being met

Your Skills

Post-Secondary Graduate in business or a closely related field, may substitute for previous years working in a customer service management level.
Prior experience in an auto claims or auto physical damage role preferred
Ongoing commitment to self-development
Minimum 3 to 5 years of experience at supervisory/managerial level
Leadership skills including ability to motivate, coach, and engage staff to deliver results
Strong communication and customer service skills
Proven success in fast paced, customer facing environment and providing legendary customer service
Bilingual would be an asset

Closing Statement

Before receiving a job offer, you may be asked to consent to a background check if it’s a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.
At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That’s why we are committed to building an inclusive and inspiring environment for all employees. 
If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
This posting closes on March 19, 2019 at 11:59 PM EST.

Eligibility to work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time.

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