Training Program Developer – Bilingual

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City : Laval

Category : *In-Store Operations

Industry : Retail

Employer : Alimentation Couche-Tard

JOIN OUR TEAM 

Our mission is simple: we make journeys easier and more enjoyable for our customers. We want to lift their spirits by delivering little boosts along the way.  We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.  

Canada Foodservice Training Developer

Department: Foodservice

Location: Toronto, Calgary, Laval

Type: Permanent, Full Time

Do you have exceptional skills in training? Are you passionate about training task? Does the foodservice industry speak to you? If so, look no further, we have the job for you!

THE ROLE 

Reporting to the Director, North America Operations Support Foodservice within our Foodservice team, the Canada Foodservice Trainer is responsible for supporting the global Marketing category teams through training strategy development, program execution planning and program content creation of all North America Foodservice category concepts to include Cold Dispensed, Hot Dispensed and Fresh Food. He/she will be responsible for creation, accuracy and delivery of the Foodservice concept syllabus, script, operational execution documents and in-store training processes consistently across our North America network, working directly with and alongside the BU field trainer, BU Operations and store managers in their own store supporting and executing global marketing procedures and policies.

WHAT YOU’LL DO 

Here are just a few ways that you’ll help make journeys better:  

TASKS AND REPONSABILITIES:

  • Develop training program strategy and documentation for proper execution of current and future Foodservice Concepts in collaboration with our Global Marketing Category Teams and Business Units

  • Partner with our North America Training and Development team and equipment suppliers to create and distribute concept reference guides, job aides and e-learning modules

  • Collaborate with our North America Training and Development team to track and communicate e-learning module completion rates. Responsible to communicate and track with BU Leaning partner and BU Field Trainer

  • Ability to translate training materials from English to French and deliver concept training syllabus, script and training manual(s) to BU Training and Operational teams

  • Conduct and lead in store field training of BU Field trainers, store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program

  • Follow up with and conduct refresher training activities supporting our Business Units as needed

  • Manage Foodservice training schedule supporting large scale roll-out activities in collaboration with the Business Units

  • Manage and schedule product suppliers and equipment suppliers training support activities as necessary for a solid end to end training program ensuring full support across multiple Business Units simultaneously.

  • Participate as part of the global foodservice team contributing to research, development, testing, roll out and planning activities

  • Actively participate with the category development project teams to assess the need, develop and deliver new training materials in partnership with the Execution Team and the BU for new pilot concept training.

  • Provide recommendations and learnings for new concept operational optimization and improved efficiencies

  • Responsible for coordinating with the Food Safety and Quality Assurance Directors ensuring that training meets all FSQA and HAACP requirements

  • Communicating both verbally and in writing the performance abilities and best practice sharing of all field training activities. Update documents and processes capturing all best practices

  • Identify, suggest, train, and continuously collaborate with BU training personnel, ensuring that the manager, assistant manager and store employee Foodservice training programs are delivered

  • Regularly communicate and share best practices with Europe Foodservice training resources

  • Flexible with working hours and travel to support all global ways of working

  • Consult and advise with Business Unit Management and Global Marketing teams in analyzing training needs, effectiveness, delivery methods and concerns

  • Conduct needs analysis and provide recommended actions based on field visits

  • Operate within budgeted expectations

  • ServeSafe certified; dual role certification desired.

WHAT YOU’LL NEED 

We want you to join our team! Here’s what we’re looking for: 

REQUIREMENTS

EXPERIENCE:

  • Extensive experience in training, leadership, team building, and project management

  • Strong skills in collaboration, cooperation, communication and organization

  • Minimum 5 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry

  • Experienced with relevant Microsoft business suite software and other industry programs

  • Strong communication skills in English, both verbally and written

  • Customer service-oriented / excellent customer service skills

  • Consistently delivering within deadlines

  • Communicates effectively (written and oral) with customers, management, associates, and vendors.

EDUCATION:

  • High school diploma or equivalent

  • College preferred

  • 5 years of education/instructional, or equivalent retail training experience

  • Supervisory experience desired

  • Bi-lingual English / French

  • Ability to transcribe English training documents into French.

PERSONALITY PROFILE (UCF):

  • Leading and Supervising

  • Relating and Networking

  • Persuading and Influencing

  • Creating and Innovating

  • Planning and Organizing

  • Detail-oriented

  • Delivering results and meeting Customer Expectations

  • Adapting and Responding to Change

  • Entrepreneurial and Commercial Thinking.

LEADERSHIP PRINCIPLES:

  • Customer focus: Identifies and understands customer needs and puts them first in all activities and efforts

  • Commercial mindset: Goes the extra mile to drive the commercial success of the company.

  • Continuous improvement: Courageously moves the company forward today and into the future of retail

  • Cooperation: Supportive and positive team player and committed to company decisions and making us succeed together

  • Personal integrity: Promotes and lives the company standard of ethics, openness and values

  • Strategic Execution: Understands and drives the company strategy in our organization and the marketplace

WHY WORK WITH US

Our store and office employment opportunities offer you quick career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you.  Here’s some of the exciting perks we offer: 

  • Complete benefits packages (medical and dental);

  • Possibility of enrolling in a pension plan with employer contributions or a stock purchase plan;

  • Employee discounts in stores and with multiple of our partners;

  • Paid time off plan including vacation, sick days and personal days;

  • Work in a collaborative, dynamic and high performing team;

  • Learning opportunities to develop new skills and to evolve professionally in a fast-growing company;         

  • Work from home – Temporarily due to COVID-19.

Interested? You’re only a few clicks away from joining an amazing company ! Resumes must be submitted through our company website: https://workwithus.circlek.com/

We thank all candidates for their interest in this position; only those selected will be contacted.

Couche-Tard attaches great importance to diversity in the workplace and supports the principle of employment equity by encouraging applications from designated groups, i.e., women, Aboriginal people, people with disabilities and people from visible minorities.

About Us 

Our mission is simple: we want to make journeys easier and more enjoyable for our customers. We make everyday moments brighter by delivering thoughtful lifts along the way. We make journeys easier by offering fast and friendly service. We get the on-the-go lifestyle – that’s why we take extra steps to brighten peoples’ days and make quick stops easier. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world’s leading convenience and fuel retail businesses.

Couche-Tard / Circle K values diversity in the workplace and is committed to employment equity by encouraging applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

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