Tax Operations Analyst
City : HALIFAX, Nova Scotia, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Ensure local compliance of tax obligations (compliance, advisory, planning) regarding the identification, tax treatment, withholding and reporting of transactional and operational taxes, particular to the Foreign Account Tax Compliance Act (FATCA), OECD Common Reporting Standards (CRS), Chapter 3/61 and Qualified Intermediary (QI).
Undertake day to day activities of the Tax Operations Team for RBC CM business Units, which includes, but not limited to, key-in critical Tax Information; assist with Tax Ops projects; and respond to ad hoc requests.
Contact clients to obtain updated tax documentation declaring status under FATCA and CRS, when necessary
Provide support to the front office and to external clients for tax documentation related queries.
Perform documentation remediation work as needed with direction from Tax Documentation Validation and Tax Control Team. Work closely with the business units to obtain updated documentation to prevent withholding on client accounts
Discuss and address tax documentation issues with Tax Control Team; including account remediation as required
Resolving client queries and managing front to back exceptions
Identifying and if necessary escalate high risk items to management
Management of client outreach data and details received from necessary project teams
Track client responses and produce metrics per outreach to report statistics and status updates to management as needed
Establish a best practice approach in ensuring that clients, counterparties and internal business partners receive appropriate attention and that all queries are responded to and resolved in a timely fashion.
Assisting in the completion of audit preparedness planning and execution
Support all system testing and drive changes to improve process efficiency.
Work to ensure that all projects raised internally or by the Operations Engineering Team are supported by the team and delivered to the best abilities of the team.
Must have skills:
Good attention to detail
Be able to work well under pressure
Ability to successfully multi-task in a fast paced environment
Good interpersonal skills are essential, with the ability to coordinate external as well as internal relations and attend meetings or functions where required.
Ability to communicate effectively
Nice to have skills:
Familiarity in respect to W-8 and W-9 form requirements
Detail and process-oriented
Desire to be challenged and to learn
A flexible, pro-active attitude with the ability to adapt to changing requirements.
To demonstrate a calm, logical approach to all situations
Can work well as an individual and as a team member.
Risk conscious and focused on developing controls.
To ensure all daily tasks are completed in line with the department procedure manuals and that controls are adequately evidenced.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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