City : Surrey, BC

Category : 3330-IT Technology Services

Industry : Education

Employer : Kwantlen Polytechnic University - KPU

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW:  SYSTEMS SUPPORT TECHNOLOGIST - HELP DESK

The Systems Support Technologist – Help Desk is responsible for providing computer support services to students and employee users of Kwantlen University College systems.

EDUCATION AND EXPERIENCE

• Completion of a Computer Systems Technology diploma or equivalent.
• Minimum of 2 years experience working on a computer support service desk using remote control and basic monitoring systems. 
• Minimum of 2 years experience in identifying, analyzing, diagnosing and resolving complex problems over the phone.
• Minimum of 2 years experience in using a technology service management system in an ITIL environment.
• Proven ability to work in a customer focused computer support service center.
• 3 years experience in providing on-site computer desktop and peripheral support including printers, data projectors, laptops, tablets and smart phones.

QUALIFICATIONS

• Proven superior customer service skills.
• Working knowledge of Exchange, Active Directory and Sharepoint.
• Thorough knowledge of ITIL incident and request management.
• Thorough knowledge of Microsoft Windows operating systems.
• Thorough knowledge of standard desktop applications (including word processing, spreadsheet, communications, databases and desktop video conferencing).
• Proven ability to quickly grasp new concepts and learn new systems.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Proven ability to deal effectively with others and to handle unusual or unexpected situations.
• Proven ability to work under minimal supervision, under own initiative and as an effective team member.
• Proven ability to independently organize work to achieve predetermined goals and meet deadlines.
• Possession of a valid driver’s license and access to a vehicle is required.

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Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.