City : Toronto

Category : Community & Social Services

Industry : Government

Employer : City of Toronto

Job ID: 35563

• Job Category: Community & Social Services 
• Division & Section: Housing Secretariat, Housing Stability Services
• Work Location: 176 Elm Street, Toronto, M5T 2Z8 (hybrid)
• Job Type & Duration: Full-time, 1 Permanent and 1 Temporary (12 month) vacancy
• Salary: $93,500.00 -$119,274.00 annually
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2 
• Posting Period: 14-Mar-2023 to 28-Mar-2023

Are you ready to take on a leadership role supporting Torontonians applying for Rent-Geared-to-Income (RGI) housing? If so, bring your expertise to the City of Toronto as Supervisor, Programs within the Housing Secretariat Division.

The Supervisor Programs in Access to Housing is responsible for overseeing key functions of the Choice-Based Housing model, and promoting streamlined access to RGI housing in adherence to the Housing Services Act, service plan, policies and procedures developed by the Division and the City. This is an exciting opportunity to utilize your supervisory skills, as well as your understanding of database technology, data analysis, RGI administration and social housing systems. You must show a demonstrated commitment to inclusivity and diversity.

Your primary responsibilities as a Supervisor Programs will be varied, but you will be expected to:

• Coordinate and monitor the end-to-end operations of the Choice-Based Housing bidding cycles, including vacancy submissions, applicant invitations, and cycle outcomes tracking and reporting.
• Implement detailed plans and recommend policies/procedures to shape the Cycle Management team and functions.
• Monitor system service, ensuring compliance with Housing Services Act, MFIPPA and other applicable privacy obligations, data sharing agreements and any other relevant guidelines and regulations.
• Foster leadership skills, accountability and competency skills development within the Cycle Management team.
• Supervise, motivate and train unionized and non-unionized staff, ensuring effective teamwork, high standards of work quality, and organizational performance.
• Foster a culture of continuous improvement with an emphasis on data-driven decision making.
• Supervise the day-to-day operation of all assigned staff, including scheduling, assigning and reviewing work, authorizing and coordinating vacation and overtime requests, monitoring and evaluating front-line staff performance, approving salary increments, hearing grievances and recommending disciplinary action when necessary.
• Provide input into, and administer assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations as it relates to the housing program matters.
• Contribute to the multi-year service planning process for programs.
• Liaise with internal and external stakeholders to provide information and issue identification and resolution related to the Choice-Based housing module.
• Represent the Division in meetings with other divisional representatives and service providers, other orders of government and funders, and support strategic divisional and corporate initiatives, as required.
• Monitor performance of housing providers and liaise with corresponding business units for issue resolution.
• Ensure that staff members in the program are trained on applicable database systems.
• Provide guidance to staff on the interpretation of relevant legislation and policy.
• Assist in the development of data systems and performance measures for the assigned program unit(s) to identify emerging trends, and demographics, and establish program benchmarks.
• Assist with and/or resolve client complaints/issues, liaising with other City staff, as required.
• Ensure that all City policies and procedures, including financial policies/procedures, are uniformly understood and properly implemented by all staff.
• Analyze and plan for, short- and long-range staffing and organization requirements, making recommendations for the efficiency and cost effectiveness of the program unit’s operations.
• Coordinate and/or facilitate multidisciplinary case conferences, workshops, information sessions, meetings and special events, as required.
• Assist with research studies of the program unit(s) and carry out needs assessments and program evaluations, as required.
• Assist with community outreach, public education and the development, coordination, and monitoring of community partnerships, as required.
• Conduct critical incident management, including investigation, debriefing and reporting.
• Ensure compliance with safety and security matters under Occupational Health and Safety legislation and divisional safety and security policies, including workplace accommodations.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to this work, or an equivalent combination of education and experience.
2. Considerable supervisory experience in a social services or municipal setting.
3. Considerable experience administering social housing programs using an anti-oppression service delivery lens.
4. Experience and comfort navigating technology including cloud-based technology, databases.
5. Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with legislative guidelines and policies through continuous monitoring and evaluation.
6. Experience developing partnerships amongst staff, clients and community agencies.
7. A good understanding and knowledge of the unique needs and barriers experienced by individuals and households applying for subsidized housing.
8. Knowledge and understanding of the housing needs and barriers experienced by Indigenous communities, youth, persons with mental illness, and persons with addictions and income supports.
9. Knowledge of statistical methods of data collection and analysis.
10. Knowledge of the Collective Agreements, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Personal Health Information Protection Act (PHIPA), Employment Standards Act, Shelter Standards and other relevant legislation.
11. Knowledge of government legislation in the area of Occupational Health and Safety.
12. Ability to communicate effectively, both orally and in writing, at a supervisory level.
13. Ability to manage, negotiate and achieve consensus amongst external stakeholders (i.e., community and government agencies) with varying and differing objectives.
14. Ability to work flexible hours, including weekends and evenings.
15. Ability to lead, motivate, coach and develop individuals and teams.
16. Ability to use a variety of computer applications (i.e., Microsoft Office 2013) and automated systems.
17. Highly developed skills in conflict resolution, alternate dispute resolution techniques, problem-solving, facilitation and communication.
18. Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
19. Experience with Yardi Systems would be an asset.
20. Experience with Choice-Based Housing program administration would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.