Job Summary

Under the direction of the Platform Services Manager, the successful candidate is responsible for backup/recovery and for the provisioning of multiple copies of protected data to different end-points. Assist in providing resource requirements for Enterprise (backup equipment & licenses, data protection software, storage arrays and tape libraries. 

Ensure data centre environmental equipment, PDU’s, HVAC, UPS, Power Transfer Switches, Generator monitoring and alerting are within thresholds. Ensure data centres are running at high level of reliability and availability to our clients, including planning for future growth and sustainability. 

This position will be required to work in a hybrid work arrangement (some work from home and some work in the office) for an undetermined period. Once the City’s offices fully re-open, you may be required to work out of Mississauga City Hall at 300 City Centre Drive (possibly on a rotational basis). 
 

Duties and Responsibilities

• Supervise staff, performance management, coaching, leading; Manage direct reports and liaise with project teams, stakeholders, IT Architects, vendors, consultants and FPM for management of ongoing system and storage, service requests, client issues, client builds, project delivery & liaise with facilities for the data centre environmental equipment 
• Achieve service excellence as part of high-performing team, conduct performance appraisals through PDP process
• Project coordination & delivery; Work closely with Program Manager, Project Leader, Architects and Security Specialists to plan and manage resources for current and new Infrastructure projects
• Infrastructure operational support & delivery; Provide leadership, goal setting and proactive problem solving and make recommendations to assist the manager in effective planning and service delivery including the development of standards
• Engage appropriate resources across various groups. Ensure plans are set and executed appropriately with the guidance of Program Manager
• Work with a team of System Specialists, supervise and provide operational support for all Platform Services Systems and services as required
• Assist in developing performance standards for effective planning and service delivery to an enterprise HPE Server, SAN, FC; VMWare; Commvault, AD, AWS and Azure environments
• Assist in the strategic planning & IT Support, work with stakeholders in the development of business cases for future technology initiatives; investigate, analyze and recommend system functionality enhancements for business process improvements. 
• Build and maintain strong relationships with internal and external key stakeholders (staff, and senior leaders) and partners to ensure effective communications engagement and to facilitate successful implementation of change in the corporation
• Comply with all IT service levels, change and version control, systems development methodology, standards, policies, audit and financial controls providing feedback and recommendations ensuring minimal system impacts and outages to business units, clients and public facing systems
• Proactivity work with the team to ensure security, software, firmware versions etc. are maintained at N-1 levels
• Proactively develop automated alerts using SolarWinds monitoring solution and various other tools and respond with timely resolution to Infrastructure deficiencies and problems
• Manage the datacenter including the environmental monitors and coordination of system related power priorities with Facilities 
• Developing and maintaining SOP’s related to all systems infrastructure, vendors, and asset management
• Continuous Improvement; Maintain and enhance skills of team to ensure currency with technology and business solutions, train new employees and ensure job training manuals, SOP’s and configuration documents are up-to-date for cross training, rotational support
• Perform low value acquisitions as required and assist in financial planning forecasting
• Maintain hardware and software license inventory and assist in future growth planning 
• Available to work after hours On-Call rotation for after-hours emergencies and escalations
• Perform other duties as assigned
   

Skills and Qualifications

Here's what you bring to the table:

• Post-secondary degree/diploma in Computer Science or related discipline is preferred with a minimum of 7 years’ experience supporting data centre infrastructure including servers, storage (SANs), virtual machines and related applications in an information technology environment or an equivalent combination of education and related experience
• Previous supervisory or team lead experience providing leadership to highly skilled teams with a minimum 2 years’ experience assigning work, motivating, mentoring, coaching and training, strong communication skills (written and verbal), customer service skills, interpersonal skills is required
• Previous experience working in data center environments, managing data center maintenance activities, including; add/change/move activities on hardware/compute/storage as well as the coordination with Facilities for environmental maintenance activities
• Strong knowledge and experience of data centre infrastructure such as racks, blade servers and enclosures, rack mount servers, ESX hosts, F/C Switches, SAN and replication is preferred
• Strong knowledge and experience in Microsoft AD, ADFS, Azure AD, OU’s. DNS and GPOs 
• Strong knowledge and experience with Enterprise Data Backup both in the cloud and on-premises preferably with Commvault is an asset
• Strong knowledge and VMWare ESX HA Cluster implementations, support, upgrades and migrations strategies and VMWare’s associated technologies across multiple data centres is preferred
• Experience in designing, planning and implementing Windows & Linux Server technologies
• Excellent overall understanding of entire cloud providers, AWS, Azure, Google Cloud including their associated Infrastructure-as-a-Service (IaaS) offerings is highly desirable
• Knowledge of Server and Storage hardware using modern hyper-converged infrastructure is highly desirable
• Knowledge of Infrastructure monitoring tools and the ability to review logs and make recommendations. 
• Previous experience developing automated alerting for monitoring and alerting of data centre servers and storage equipment including environmental monitors, previous experience using Solar Winds is an asset
• Ability to think strategically regarding future cloud computing initiatives
• Demonstrated ability to coordinate staff, stakeholders and contracted service providers
• Proven written and presentation skills to various audiences
• Demonstrated organizational, analytical, decision-making and problem-solving skills
• Demonstrated ability to coordinate requirements and schedule for the deployment and refresh of the position related hardware, software and licensing lifecycle is an asset
• Commitment to service excellence and total quality is essential
• Industry standard certifications from Microsoft, VMWare, Red Hat, AWS is as asset
• Excellent teamwork and time management skills