City : Hamilton

Category : Full-Time Support

Industry : Education

Employer : Mohawk College

Status:  Appendix D/Temporary Assignment (November 2021 – May 2023)

Hours:  35 hours/week; Monday to Friday

Campus:  Fennell

Pay Band:  E  

Salary Range:  $25.89

 Posting Date:  September 13^th, 2021

Closing Date:  September 17^th, 2021 at 7:00pm EST

JOB SUMMARY

Reporting to the Manager, Service Integration, this position provides extensive customer service support for a diverse clientele including post-secondary, continuing education, apprenticeship and international students, as well as faculty and prospective applicants, through both the Service Counter and the Call Centre.

The Student Services Representative will be working in a fast-paced office/College environment and will be receiving and placing telephone calls, while at the Contact Centre; and assisting students, staff and visitors with troubleshooting, registration, financial assistance, general info and data entry, while at the Service Counter.

It is the responsibility of the incumbent to maintain solid customer relationships by handling their questions and concerns promptly, courteously, and professionally.

Specific duties include provision of a range of registration duties and related academic program support functions including financial assistance and awards, imparting general information about college post-secondary and continuing education programs and admission requirements, general college information and other assigned duties that contribute to effective department or campus operations. The duties associated with this position may involve exposure to confidential student records and information.

RESPONSIBILITIES:

The duties of this position will include, but are not limited to the following:

• Serves as a key point of contact with the general public, students, faculty and staff through e-mail, telephone, faxes, regular mail, and in-person, responding to a wide range of inquiries concerning college programs, procedures and general information, making appropriate and timely referrals to other areas of the College.
• Provides a range of registration, admissions, financial assistance and international services specific to and appropriate for post-secondary, and/or continuing education, and/or apprenticeship programs.
• Accepts and processes payments for tuition fees and/or ancillary services.  Completes Banner reports daily, reconciles cash and prepares deposits for accounting department.
• Prepares and issues college documentation (transcripts, verification of attendance etc.) during non-peak times.
• Completes documentation in compliance with record keeping requirements of the College, and external organizations as appropriate e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs, etc.   Specific procedures and documentation requirements vary for post-secondary, continuing education and apprenticeship programs, and generally involve a considerable degree of confidentiality.
• This position will include switchboard duties and at times may support the Welcome Desk.
• Completes other assigned duties as required to support efficient campus or departmental operations.

QUALIFICATIONS:

The successful applicant must have:

• A minimum 2 year diploma in Office or Business administration, Business General, Educational Support or related field.
• A minimum of 2 years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services and corporate information systems.
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.

Mohawk College is an equal opportunity employer that is committed to an inclusive, barrier-free recruitment and selection process. If you are contacted regarding an employment opportunity, please advise Human Resources (905) 575 - 2047 if you require an accommodation.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas.