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City : Toronto

Category :

Industry : Government

Employer : City of Toronto

Job ID: 12135

Job Category: 

Division & Section: Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs

Work Location: SSHA Administrative Offices, 51 Lisgar Street

Job Type & Duration: Part-time

Hourly Rate and Wage Grade: $95,596.80 - $112,320.00 annually, TM2616, Wage Grade 7.0

Shift Information: Rotating Shifts, Evenings and Weekends, Up to 40 hours per week

Affiliation: Non-Union

Number of Positions Open: 3

Posting Period: 23-Feb-2021 to 09-Mar-2021


Job Description


This position is a unique opportunity to apply and enhance your leadership skills while working as part of a specialized team in support of Torontonians experiencing homelessness. Operating within the City of Toronto’s Shelter, Support & Housing Administration Division, you will be focussed on providing real-time guidance and support to the many shelters and respite centres operating 24/7 across the City.


Reporting to the Manager of Homelessness Initiatives, you will improve operating performance and client service delivery through real-time monitoring of system performance, mitigating barriers to service and assisting the management of system capacity to accommodate client needs. This will include monitoring and reviewing all delayed responses to service delivery and ensuring remediation through incident reporting, developing appropriate strategies and solutions, and expanding the knowledge related to specialized services that assist homeless people to leave the streets.


As a key member of our Street Outreach Programs Officer team, you will coordinate services for clients and help manage community concerns regarding homelessness. This will be accomplished by working in partnership with relevant City Divisions, providers and agencies. You will ensure effective, coordinated service delivery at a system level by working with individual shelters to resolve any real-time issues affecting service delivery. Collaboration will be key in this role, as you will also assist in the resolution of contract and/or program compliance matters – ranging from minor non-compliance to complex community issues. This work will require the development and/or implementation of multi-stakeholder, multi-staged strategies within a politically sensitive environment.


Success in this role involves thorough adherence to a “housing first” approach to supporting individuals experiencing homelessness, and will demonstrate understanding of the housing and homelessness resources that exist in Toronto. With a focus on assisting community agencies in building capacity, you’ll provide expert advice and support in a wide range of subjects, including governance, financial operations and funding/program requirements, and community collaborations.


Equipped with this expertise, you’ll participate in risk management processes to identify systems hazards and mitigate risks and assist with the development and implementation of Divisional strategies to meet the changing needs of the City, the public and, in particular, those people experiencing homelessness. You will also assist in the review of existing programs and services, the design and implementation of new programs, and the provision of administration and oversight of funding to purchase service contracts for various homeless and housing programs and services.


A savvy communicator, you will develop key messages for media inquiries and media relations and prepare briefing notes, backgrounders and presentations for diverse audiences, from senior management, Councillors and the Mayor’s Office to members of the public. You are a proven leader, familiar with budgeting and administration, and able to administer agency or grants programs.


Adaptable and comfortable operating in a fast-paced, high-profile environment with competing priorities, tight timelines and constantly changing demands, you’re prepared to work nontraditional hours, as required, including working rotating shifts in a 24 hour a day operation including days, evenings, overnights, weekends and holidays.


Key Qualifications for this position are as follows:


  • Post-secondary education in a social services discipline or an equivalent combination of education and experience.
  • Extensive Experience in reviewing service delivery by either conducting business process reviews and/or operational service reviews and making appropriate recommendations for improvements.
  • Extensive experience managing service related issues and mediating resolutions to ensure effective program access and delivery.
  • Considerable Experience in facilitating community engagement supported by successful stakeholder management.
  • Extensive Experience working with the service needs of one or more of the sub-populations of the homeless population: individuals living outdoors, Aboriginal people, youth, and/or persons with mental health and/or addiction issues.
  • Extensive experience mentoring, coaching and supervising individuals and teams in a social services and human services environment.


Please note:


  • Selected candidates will work non-traditional hours, as required, including working rotating shifts in a 24 hour a day operation including days, evenings, overnights, weekends and holidays.
  • A Police Reference Check may be required as a condition of employment. For more information on Hostels Services, please visit our website at
  • A Police Reference Check program brochure is available at


Work for the City you love


Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Street Outreach Programs Officer within our Shelter, Support & Housing Administration Division.



Equity, Diversity and Inclusion


The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.




The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.  


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