City : Banff

Category : Housing

Industry : Charitable and Non-profit

Employer : Banff Centre for Arts and Creativity

Staff Housing Coordinator

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Staff Housing Coordinator will provide overall operational and administrative support to all staff and artistic faculty living in Banff Centre accommodations. This position is responsible for maintaining professional, welcoming living conditions while performing a variety of tasks pertaining to the day-to-day operation of Housing and coordination of departmental activities. 

Specific Accountabilities

Reporting to the Director Staff Housing below are some key accountabilities: 

• Responsible for understanding, communicating, and enforcing the rules and regulations as outlined in the housing policies for all housing accommodations.   
• Responsible for monitoring the Housing emails in a timely manner, booking move in/out appointments, answering general inquiries.
• Work with the Director and Housing Supervisor on room assignments and maximizing occupancy.
• Provide a welcoming and professional housing environment to all residents. Check Staff and Faculty in and out of Banff Centre housing as required.  Provide new residents with a comprehensive orientation of the building in which they will be living and review the policies and procedures for their housing. 
• As the main contact for residents for non-emergency repairs, determine the need for maintenance for all housing and ensure the completion of necessary repairs.
• Responsible for maintaining an accurate occupancy database and will assist with rent revenue control, deposits, keys, reimbursements, and balancing cash outs for all areas of housing. 
• Perform cleaning inspections, and organise the cleaning of units in preparation for the next incoming resident when needed.
• Perform minor maintenance, janitorial duties, cleaning, and some moving and lifting where necessary, and any other duties as assigned.

Qualification and Educational Requirements

• At least one year of related housing experience
• Completion of high school diploma
• Highly detail oriented with exceptional organizational skills
• Able to effectively handle competing priorities, take ownership of duties and show initiative
• Strong personal integrity with an innate desire to work in an ethical and confidential manner
• Excellent decision making and problem-solving skills with the ability to work well under pressure
• Proven warm and sincere verbal communication
• Ability to provide superior customer service
• Ability to work effectively both in a team and independently
• First aid and CPR certifications, or willing to obtain  
• Intermediate skills with Microsoft Word, Excel, and Outlook
• WHMIS training in handling, storage, and use of cleaning products
• Ability to lift up to 20 lbs when assisting with luggage
• A valid driver’s license/clear driving record
  
  

Special Requirements

• Due to the nature of the job, this position may require the candidate to be available to work a flexible, irregular schedule and weekends.

• To Ensure a seamless check-in/out procedure due to staff and faculty arriving at various times based on their travel schedules and program start dates, hours may include occasional weekends, after hours or holidays.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays between $18.44 and $19.36 per hour working up to 40 hours per week on a regular schedule.
• Benefits of working at Banff Centre are:
  • Staff housing in Banff (based on availability)
  • Professional Development
  • Staff cafeteria and restaurant discounts
  • Onsite  fitness facility  at a discounted rate + first month free for new staff! (Fitness centre, pool and climbing wall)
  • Free or reduced admission to selected Banff Centre performance and events.

Application Process

• We are accepting applications for the Staff Housing Coordinator position until a suitable candidate has been found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record prior to an extension of a final employment offer.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.