City : Toronto, Ontario, Canada; Sault Ste. Marie, Ontario, Canada;

Category : Full time

Industry : Lottery and Gambling

Employer : OLG

Senior Business Systems Specialist (12 month contract)

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. Over the course of fiscal 2020-21 and fiscal 2021-22, OLG delivered nearly $2 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Senior Business Systems Specialist to ensure that business requirements are identified and clarified in order that the proper system functions can be successfully completed including ensuring the tasks are organized and approved by all relevant stakeholders and meet essential quality standards to meet business requirements.

YOUR ROLE IN THE GAME

Reporting to the Senior Manager LBG Systems, you will be empowered to:

• Leads business task completion to ensure a consistent approach is being applied.

• Develop a thorough understanding of business goals, outcomes, practices and processes to translate them into system functionality

• Validation of solution fit for business (e.g. user acceptance testing, defect & issue reporting)

• Leads development of documentation for new and modified business policies and procedures (e.g. standard operating procedures (SOPs) and workflows) to ensure effective implementation of technology solutions in order to provide consistent quality of outputs

• Identifies and evaluates risks (e.g. prioritization, dependencies, constraints etc.), including providing report requirements activity status in order to ensure transparency

• Collaborates and consults with internal and external stakeholders to meet the business objectives and timelines

• Communicates the business requirements, leading the review and signoff sessions with stakeholders in order to ensure alignment

• Leads the business in process implementation, including:

  • identify possible use cases for user acceptance testing, systems testing and identifying gaps

  • providing recommendations for problem resolution and clarifying range of functions and providing input or validation of the end business user training materials and knowledge transfer documentation to ensure successful transition to business as usual

  • Maintains domain and industry expertise and proactively identifies opportunities for streamlining business requirements, processes and workflows through continuous improvement in order to better serve the business

• Develops partnerships with business leaders, supporting development of strategies and acting as a change agent

• Leads or participates in the development of business cases including defining key business metrics and performance measure to gauge effectiveness of tools relative to business strategies and goals

• Executes documented business processes in the Central GMS system, aligned to the Conduct and Manage responsibilities of the department

• Executes on moderate-high complex business requirements and configurations

• Generate and provide various internal stakeholders with reports/data on scheduled and ad hoc basis to support Conduct and Manage

WHAT YOU NEED TO PLAY

Work Experience: 3+ years of relevant experience in a medium to large Technology business environment; 3+ years of business analysis experience; flexibility to work occasional weekends on a rotation basis; Gaming experience and/or knowledge of Gaming Management Systems (GMS) is an asset

Education: post-secondary diploma/degree in information systems, engineering and/or business administration or an equivalent combination of education, training, and experience

Knowledge: understanding of business assessment and requirements analysis; knowledge of technology practices and business approaches; proficient with MS Office Word, Excel, Outlook etc.

Critical Skills: excellent problem solving, analytical, communication, teamwork, organization, and time management and attention to detail skills

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness

Licenses, Registrations, Certificates:

AGCO Category 1 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)
 

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs 
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.  At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  www.olg.ca  

We look forward to hearing from you, interested applicants please apply online by October 3, 2023.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-Hybrid

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.