Sr. Analyst, Vendor Management
City : Toronto, Ontario, Canada
Category : Full time
Industry : Public Services/Utilities
Employer : Healthcare of Ontario Pension Plan (HOOPP)
Why you’ll love working here:
high-performance, people-focused culture
our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
competitive, 100% company-paid extended health and dental benefits for permanent employees with recent additions to promote inclusive coverage to a diverse employee population. These recent additions include gender affirmation and fertility drug and treatment coverage
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
access to an annual wellness reimbursement program for health and wellness-related expenses for permanent employees
virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars
we offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary:
Third-party technology is critical to the operational delivery of HOOPP’s pension promise. Ensuring that these technology services are successfully delivered requires expert management. This role will be responsible for leading this management capability by enabling HOOPP’s IT leaders to get the most out of their IT services.
What you will do:
The Vendor Manager role will manage critical vendor relations to ensure third-party services are aligned with HOOPP’s strategic business goals. He/She is expected to understand, maintain and manage all third-party contracted obligations by ensuring SLAs are met and any issues identified are escalated to mitigate risk.
Manage critical vendor relationships and foster lasting partnerships on behalf of IT.
Facilitate/ Coordinate vendor operations review, quarterly business reviews and executive touch points on established cadence or as per contract obligations.
Track vendor meeting actions to ensure all deliverables are completed in a timely manner.
Lead high-value procurement engagements with critical technology partners
Collaborate with the IT Vendor Risk Management team to further develop best in-class vendor management operations for the organization
Lead IT stakeholders to ensure service value, compliance and continuous improvement of critical vendor services.
Analyzing vendor options, contracts and licenses to recommend maximum value for HOOPP
What you bring:
5+ years of experience in IT vendor management or technology licensing for a financial institution or technology firm
Diploma or Bachelor’s Degree
Experienced liaising with different lines of business and IT (at all levels, including executives)
Highly skilled in relationship management, written and verbal communication
Knowledgeable on key enterprise technology services (i.e. Microsoft, Amazon, Oracle, SAP, CISCO)
Strong understanding of current technology landscape. Including cloud, software and key industry trends and standards
Knowledgeable in common IT product licensing and compliance management