City : Toronto, Ontario, Canada

Category : Full time

Industry : Public Services/Utilities

Employer : Healthcare of Ontario Pension Plan (HOOPP)

Why you’ll love working here:

• high-performance, people-focused culture

• our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

• competitive, 100% company-paid extended health and dental benefits for permanent employees with recent additions to promote inclusive coverage to a diverse employee population. These recent additions include gender affirmation and fertility drug and treatment coverage

• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent employees

• virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars

• we offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles

• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Description

HOOPP’s IT division pushes beyond corporate technological norms to bring our members, our Fund and our enterprise the most innovative, efficient, and secure solutions. We support one of the best pension funds in the world, and we need people who are passionate and up for a challenge.

Our IT Corporate Solutions Group (CSG) is looking for an experienced individual who can fill a permanent, fulltime Solutions Architect (Network & Cloud Infrastructure) role on our IT for Enterprise team. You will join a team of engineers who are passionate about improving their systems and providing a great service to our internal stakeholders. In this hands-on role as Solutions Architect you will play multiple roles, with your in-depth knowledge and experience you will be a trusted partner to the team’s Sr. Manager. Partnering with the Product Owner you will bring thought leadership, evaluating and recommending improvements to our solutions. You will utilize your communication, vendor, incident & project management skills to enhance our operational excellence and delivery projects. We use Agile and lean principles to work fast, deliver high quality results, and promote innovation and efficiency.

You are:

• Innovative, motivated and a quick thinker
• Smart, humble and hungry to drive results in a team environment
• Lifelong learner who sees opportunity in every challenge
• Accepts feedback as a gift, and can provide effective feedback to teammates
• Strong self-awareness and high emotional intelligence, making you a trusted and valued contributor and partner
• Collaborative and a strong team player, adept at building relationships
• Able to thrive under pressure and pivot easily to adapt to change, based on business needs
• Passionate about “moving the needle,” being a change agent and an influencer of growth
• Satisfied in seeing your team’s ideas and dreams become reality to support the business’s objectives and mission of delivering the pension promise to our members

Why you will love working with CSG:

• We are a valued part of the IT division that is foundational to HOOPP’s daily operations.
• We ensure the organization leverages the most effective cloud-based technology and software to allow cross-team collaboration while working in the office or remotely.
• We are responsible for supporting HOOPP’s divisions with strategic, configurable, and innovative solutions to solve business issues and enhance operational efficiencies.
• We are a hybrid work force, with our teams working remotely and onsite. We offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles.
• Our efficiency, focus and hard work is complimented with a social and enthusiastic attitude.
• We are a diverse group of people and that is one of our greatest strengths. We are animal lovers, golfers, mountain bikers, hikers, amateur chefs and foodies, parents and game board enthusiasts. We are collegial and enjoy each other’s company. We push each other to be our best selves and we can’t wait to expand our work family.

Why you’ll love working at HOOPP:

• Help us deliver on our pension promise – You’ll be helping take care of 400,000 Ontario healthcare workers, who take care of us every day. At HOOPP, we have one goal and that is to provide our members with a secure retirement income for life. 
• Be part of a high-performance culture that reflects our core values and celebrates diversity and inclusion – Our core values: professional, accountable, compassionate, collaborative and trustworthy, unite our employees and drive how we approach our work. We embrace equity and diversity and foster an inclusive environment so all our employees can thrive. 
• Fun! Work hard and play hard. Our teams are passionate about what they do and the impact they’re making – and we work hard for it. We also know how to let loose and have fun!
• Robust benefits package for your overall well-being – You will have access to our world-class defined benefit pension, 100% company-paid extended health and dental benefits, annual wellness program for reimbursement of health and wellness related expenses, and virtual fitness, yoga and meditation classes.

What you will do:

• Provide thought leadership across our Network and Cloud Infrastructure space
• Facilitate internal communication and effective collaboration
• Analyze business and technical requirements to develop solutions and implementation strategies
• Work closely with stakeholders to gather the business and technical requirements needed to design and implement cost-effective solutions.
• Ask powerful questions, create awareness, and guide individuals and groups in exploring options
• Lead and contribute to design sessions, and support the community of network subject matter experts
• Manage technical planning, operations and delivery spanning multiple systems and technologies,
• Provide escalation support and lead the resolution of complex production issues spanning multiple systems and technologies
• Develop standards, patterns, and practices to improve the network services
• Develop and maintain service SLAs and metrics for all networking systems and dependent components
• Demonstrate innovations, and support knowledge-sharing across other IT Agile teams
• Support the maturity of HOOPP’s network roadmaps, standards and practices, in collaboration with the Product Owner, Portfolio Lead and Portfolio architect
• Participate in the design and test DR/BCP solutions in collaboration with our SRG Group
• Help support and sustain technology and process continuous improvements
• Remain current on new features and developments in the networking space
• Regularly write wiki articles and participate in issue and team retrospectives
• Facilitate effective team discussion, decision-making and communication
• Provide guidance and knowledge to team members, and promote efficiency, productivity
• Identify repetitive tasks and build tools / processes for automation
• Architect and design network and security improvements in public and private cloud
• Support and build network features and enhancements
• Collaborate with and Manage vendors
• Guide the team on agile matters in collaboration with our Agile coaches, lead Scrum practices, such as daily standups, backlog refinement, planning and sprint retrospectives.
• Cover for the IT4E ManagerProduct Owner as a trusted partner
• Participate in the off-hours On-Call rotation. Our off-hours support volume is light, and we put in the effort to keep it that way

Who you are:

• Senior IT professional who is self-motivated, with deep analytic and problem-solving skills
• Diploma or Degree in Computer Science or equivalent combination of education and experience. 
• Minimum of 10+ years of operations and project experience in progressively more senior roles across: 
  • IT Infrastructure
  • Network
  • Cloud (IaaS, PaaS)
  • Security Operations
• 3+ years as an architect, consultant, senior manager or similar role
• Experience in leading delivery on major features in a complex environment
• Expertise and working knowledge in multiple areas listed in our technology stack
• A thought-leader in the infrastructure space who can clearly express ideas, concepts, and architecture to all levels in the team and to stakeholders with practical hands-on expertise.
• Strong interpersonal, communication and presentation skills, with an ability to take end-to-end ownership and drive an outcome
• Strong knowledge of Agile practices such as Scrum or Kanban, MVP, etc.
• Strong knowledge of DevOps engineering
• Growth mindset: highly motivated to acquire new knowledge, develop abilities, take on challenges and learn from them
• Curiosity: Willing to challenge status quo and hungry to learn and to embrace innovation and continuous improvement
• Track Record: Successful at doing things right for Security, Networking, Compute, Storage and Core Services such as backups and monitoring
• Strong interpersonal, communication and presentation skills, with an ability to take end-to-end ownership and drive an outcome
• Understands the benefits of automation, has experience with automating repetitive work
• Collaborative and a strong team player, adept at building relationships
• Able to thrive under pressure and pivot easily to adapt to change, based on business needs
• Passionate about “moving the needle,” being a change agent and an influencer of growth
• Hold relevant industry certifications

Notice for job applicants

Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire onboarding will be conducted online. While we are doing our best to ensure reasonable response times, please expect some delays during the recruiting process due to the current situation. Thank you for your patience and understanding during these challenging times.

For additional information on our adjusted recruitment process, please email us at hrinbox@hoopp.com.

About HOOPP

Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 400,000 members who provide valued healthcare services at more than 610 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $104 billion at the end of 2020 and our funded status remained strong and stable at 119%.

HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees. We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation.
From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people.

Our high-performance culture is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.