City : Montreal
Category : Administrative, Clerical
Industry : Telecommunications
Employer : Bell
Req Id: 250292
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.
If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
The Bell Operational Planning and Technology - CCI (IVR & Routing ) Design & Delivery Team is at the forefront in the design and delivery of large capital and IT dependent contact centre infrastructure programs focused on supporting the achievement of Bell’s Strategic Imperatives through IVR and Routing solutions. The team functions as trusted advisors and subject matter experts to drive customer focused solutions in a shared services environment for Bell and its subsidiaries.
If you have demonstrated experience planning and delivering cross-functional project teams on Customer facing, technology based and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives.
Reporting directly to the Senior Manager, Customer Experience - IVR & Routing, the Solution and Strategy Advisor will be the subject matter expert responsible for owning and leading their portfolio strategic direction and alignment, including mapping out 1-5 year strategy, determining risks, opportunities & interrelationships with other programs and lobbying support/ gaining alignment from Directors and Executives.
We require an agile and innovative individual, who is able to work in a fast-paced environment to take ownership of the initiatives and possessing the ability to find innovative solutions to complex business problems where others face difficulties. The candidate must be a highly customer focused, strong leader and recognized subject matter expert, as well as a creative, collaborative team player with superior influencing skills who builds relationships easily across various stakeholder groups to move initiatives forward. We are looking for someone with sound business vision and the ability to translate business needs into holistic solutions. A passion for improvement and an ability to prioritize and drive change in a complex environment are required. A passion for improvement and an ability to prioritize and drive change in a complex environment are required. A detailed approach and a process-oriented mindset are also required
Experience / Core Competencies
Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Dorval || Canada : Quebec : Montreal
Application Deadline: 06/05/2020
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or email@example.com to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at firstname.lastname@example.org.
Created: Canada, QC, Montreal
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