ServiceNow Software Technical Lead
City : Ottawa
Category : Full-time
Industry : Financial
Employer : Export Development Canada (EDC)
Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.
When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.
Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid
Team & Job Overview
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. DTS has set out to achieve the following objectives for EDC:
- Define, execute, and sustain the integrated technology target state, target data model and
- technology operations required to enable EDC’s 2030 business transformation.
- Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
- Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
- Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
The ServiceNow Software Tech Lead will be responsible for ensuring the quality and functionality of ServiceNow business applications, workflows and third-party modules. This role involves designing and applying the test strategy, designing and executing test plans for business models, help and support end users identifying defects, and collaborating with development teams to ensure the delivery of high-quality software solutions.
The Software Tech Lead also mentors the business teams’ members in their development and test activities, aligns with Business Analysts requirements for new projects and enhancements and contribute to the continuous improvement of the SDLC processes and the core team’s technical governance process. They also support special grow projects in development and QA, collaborating with ServiceNow Analysts and Admin to better support the organization.
To be successful in this role, you will have to use your proven analytical aptitudes, problem-solving skills, and a high level of communication.
Key Responsibilities:
- Quality Process
- With the support of the Platform Architect, lead the standardization and execution of the ServiceNow QA Test Strategy for workflows, applications, external modules and the core platform.
- Supervise and assist third party developers to ensure they specify, document, execute and deliver the expected deliverables following our standards
- Continuously evaluate and improve DevOps and testing methodologies and processes on the integration and data sides.
- Lead code reviews activities
- Execution
- Responsible for the release management using DevSecOps methodologies
- Leverage the Automation Test Framework from ServiceNow to automate platform sanity checks
- With the help of the Business Analysts and QA end users, help develop comprehensive test plans, and help execute test activities in an automated manner.
- With the help of the Integration Architect, define and develop integration tests
- Work closely with support, developers and platform architects to reproduce and resolve issues.
- Collaboration and Communication
- Collaborate with cross-functional teams, including developers, business analysts, and project managers, to understand requirements, to prioritize technical activities, to communicate results, and provide recommendations for improvements.
- Communicate development and testing progress, risks and issues to stakeholders.
- Mentor and provide guidance to Business QA, Developers and Analysts.
- Continuous Improvement
- Stay up to date with the latest industry trends and advancements in QA and ServiceNow.
- Participate in training and development activities to enhance skills and knowledge of EDC’s cohort.
Screening Criteria
- Bachelor’s degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience, with at least 10 years of experience in the software industry
- Minimum 5 years of proven experience in ServiceNow as a developer
- ServiceNow Certified System Administration (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification or equivalent experience
Assets
- Experience with ServiceNow AppEngine, Automated Test Framework, CSDM
- Proficiency in ServiceNow CSM and other business modules
- Knowledge of database application concepts, SQL query optimization, SOAP, REST. XML JSON
- Proficiency with Azure DevOps and the Test Plans module
- Proficiency with command line, PowerShell and understanding of scripting in Python
- Proficiency in Microsoft 365 Suite
- Bilingual in both official languages (English and French)
Compensation Details:
- Tech Lead 18: Salaries typically range from $92,355 to $123,140 annually, based on qualifications and experiences, plus a performance-based incentive
Location
- Export Development Canada is a hybrid work environment.
- This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Toronto, Mississauga, Montreal, Laval, Brossard, Calgary, Vancouver, or Halifax.
- Relocation assistance is available for eligible candidates.
EDC's Commitment to Employment Equity
EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI+ community. If selected for an interview, please advise us if you need any special accommodation.