City : Remote Site, Ontario, Canada

Category : Sales, Sales Support & Solutions

Industry : Telecommunications

Employer : Ciena

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to the Senior Director, Global Engineering & Learning Solutions, as a Service Solution Architect, you will support the delivery of network transformation and modernization via a set of services that analyze the customer’s network, identify the network solutions (Ciena and/or third party), and plan the integration/conversion requirements to meet the customer’s needs.  You will also play a key role supporting the Sales Account team, Product Line Manager, Engineering Account Owner on proposal activities designed to identify revenue (hardware and services) opportunities.

• You will provide advice on all aspect of the Telecommunication Network design from Layer 0 to Layer 3, including RESTFul API, creating multi-disciplinary technical innovations and solutions for the most complex or risky business situations.
• You will support regional engineering teams on specific project deliverables, enabling the regions to be self-sufficient on all aspects of the engineering business, from tools to technology, enabling the creation and outcomes of audit and optimization service of telecommunication networks.

• You will develop and present complex network modernization end to end solutions and perform network audits and architecture design to enable the introduction of complete end to end network modernization.
• You will validate and test specific procedural steps in Ciena or Customer equipment laboratory.
• You will provide leadership and technical consultation services to all Ciena field service teams, ensuring the proposed solutions are technically viable, meet customer requirements and provide maximum benefit to Ciena.
• You will support pre-sales customer service estimates and act as a subject matter expert to close a solution lead proposal.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.

• Relationship builder – you’re capable of building trusted internal and external working relationships quickly with an ability influence at all levels of an organization.
• Customer first – what’s important to the customer is equally important to you.  You make understanding their needs, expectations and circumstances a priority.
• A high level of comfort in working independently or as part of a multi-faceted and matrixed team network.
• You embrace change – thriving in a multi-faceted, multi-team environment of ever-changing and often competing priorities.
• Problem solver – you take pride in your ability to readily find timely solutions to complex issues and partnering with others to drive resolution.
• Communication expertise – you possess the ability to clearly articulate technical issues and tailor your message to the audience to ensure understanding and agreement.
• A dedication to ongoing learning – staying up to date on innovations, technical trends and applying this knowledge to the benefit of the customer.

The Must Haves: 

• Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science or related discipline coupled with extensive experience with Live network migration and telecommunication consulting, ideally having worked in a technology services organization in the capacity of service architecture, service creation, portfolio management and/or service delivery. 
• Advanced knowledge of IP protocols and networking devices/technologies, SAOS software from Ciena and MCP (Manage, Control and Planning) NMS system from Ciena.
• Experience in data analytics and working experience with BI platforms as well as with various software development methodologies and DevOps toolchains to drive faster innovations.
• Working knowledge with Programing Languages such as Python or Java and Relational and NoSQL Databases.
• A strong technical background with a working knowledge of Ciena's optical and packet technologies.

Assets:

• CCNA certification.
• Experience specifically in the telecommunications equipment vendor industry.

#LI-RV1

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.