City : Waterloo

Category : Software & Systems

Industry : IT

Employer : BlackBerry

Worker Sub-Type:

 Job Description: 

Position Summary

As the successful candidate you will join a team of professional service engineers responsible for engineering, deploying, maintaining and supporting the BlackBerry production and non-production environments. Working with Service Specialists and Senior Service Specialists, you will work with multiple cloud and regional, heterogeneous environments around the globe, comprised of hundreds of resources running predominantly Linux and some Windows kernels.

Location: Waterloo, ON

Length of Term: 4 Months

What you will do

Engineering/Development:

• Develop automation for processes and tools that will be used to improve deployment steps, upgrades, management and monitoring functions.
• Use outside-of-the-box thinking to generate creative solutions to problems.
• System performance management and tuning.

Deployment:

• Deployment and upgrades of BlackBerry services; coordinating the arrangements for the supporting platform and infrastructure; configuration of the services.
• Create and review methods of procedure (MOPs) that specify the steps and commands to run; create implementation plans that organize the work.
• Standardize production and lab systems to make deployments and troubleshooting easier.
• Communicate status and results to key internal stakeholders.
• Advise on capacity planning and management.
• Build and deploy brand new services; migrate services between different environments.
• Work with security teams to improve security and patch identified security vulnerabilities.

Support:

• Assess service quality and identify opportunities for improvement.
• Troubleshoot and resolve incidents; prevent incidents from recurring through knowledge sharing, documentation, and improvements. Contribute to root cause analysis.
• React quickly to problems and follow established procedures to implement solutions.
• Create and maintain support information, such as procedure instructions and process updates.
• Share knowledge with other BlackBerry employees, formally and informally.
• Contribute to incident impact calculations to help determine the true impact to customers.
• Work within the defined change management processes to plan and schedule changes.

Who we are looking for

• Enrolled in post-secondary education in Computer Science, Systems Administration, or a related discipline.
• Good working knowledge of Linux/Unix administration.
• Deploying and maintaining standard Internet services (e.g. apache, tomcat, JBoss middleware), DNS services (e.g. bind), and protocols (e.g. HTTP, SSL).
• Scripting and/or programming experience in bash, awk, sed, Perl, shell, XML, Python, Ruby.
• Experience with automation using scripts, version control (eg: Git, SVN) and configuration management (e.g. Puppet, Chef).
• Virtualization, Cloud Computing (e.g. KVM, VMware, OpenNebula), PaaS support and configuration.
• Excellent written and verbal communication skills.
• Support and troubleshooting skills in the areas of applications and services, including log analysis.
• Individual time management. Knowledge of basic project management concepts.

Above and beyond

• Experience in Cloud Provider Environments, especially AWS with Kubernetes and Docker
• Data storage products (e.g. Oracle, PostgreSQL, MySQL, Cassandra). Hadoop. NAS/SAN solutions.
• Application network configuration (configuring and troubleshooting routes, VLANs, subnets).
• Programming languages (Java, Ruby, C, C++).
• Certifications such as LFCS/LFCE from Linux Foundation, LPI, RedHat or SuSE.
• Enterprise-class monitoring tools.
• Application load balancing and dynamic/intelligent DNS.
• ITIL awareness.

Scheduled Weekly Hours: