Senior Specialist, Workflow Optimization and Capacity Planning
City : Toronto, Ontario
Category : Full time
Industry : Business Support
Employer : Shoppers Drug Mart®
Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.
Location:243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
The successful candidate will join the Industrial Engineering team and support continuous improvement in dispensing and clinical service operations across Shoppers Drug Mart, Pharmaprix, and Loblaw grocery pharmacies.
You will play a key role and take initiative in developing innovation and improvement initiatives in pharmacy operations. Engaging in collaborative projects with cross-functional teams, your analysis and input will help drive efficiency and safety in store processes while helping to determine the future design and model for our pharmacies.
What you will do:
Identify, validate, and drive new process improvement opportunities
Optimize physical layouts, workflows, and roles and responsibilities to help pharmacy teams service our patients efficiently and safely while driving better customer experience
Provide labour planning, data analysis, process optimization support to ensure initiatives and operations meet our goals and objectives
Conduct in-store time studies and work sampling to quantify process challenges and measure performance
Develop models to help design and evaluate future-state vs. current-state processes
Report on operational success metrics and perform statistical and exploratory analysis to drive new insight
Liaise with Store Operations, Technology, Planning, and Program teams to ensure we provide the best solutions to our stores
Post-secondary degree in Industrial Engineering, Operations Research, or similar field from an accredited university
5+ years in process improvement roles or related experience
Competence in Lean Six Sigma DMAIC methodology and tools including FMEA, root cause analysis, process design, modeling, and optimization
Manage concurrent workstreams in a fast-paced environment
Data mining and analysis skills; experience with SQL would be beneficial
Strong Microsoft Office skills and digital literacy
Able to facilitate cross-functional problem solving and discussion across multiple levels of the organization
Experience in retail or healthcare industries is an asset
Able to accommodate occasional travel within Canada
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:Full time
Type of Role:Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.